Author Topic: How can i disconnect calls in queue ?  (Read 4887 times)

ledainam

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How can i disconnect calls in queue ?
« on: April 20, 2010, 16:44:15 »
Hi Support team.
Sometime we have calls stuck in queues but we can disconnect this. We already use keys Closes call but we can't see this icon.
Thanks you very much.

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  • Loway
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Re: How can i disconnect calls in queue ?
« Reply #1 on: April 27, 2010, 16:17:10 »
Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

ledainam

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Re: How can i disconnect calls in queue ?
« Reply #2 on: April 28, 2010, 06:17:48 »
Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

Yes , sometime we have call terminated in Asterisk but still showing in QM.
Can i disconnect this ?
Can i disconnect live call in QM ?
Thanks

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ledainam

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Re: How can i disconnect calls in queue ?
« Reply #4 on: April 28, 2010, 11:35:30 »
You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls

Hi QueueMetrics
I can't see Close call icon. I already use key Closecall for user admin.
Thanks.

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Re: How can i disconnect calls in queue ?
« Reply #5 on: April 29, 2010, 12:44:31 »
Are you using MySQL storage?

ledainam

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Re: How can i disconnect calls in queue ?
« Reply #6 on: May 02, 2010, 18:29:16 »
yes . we already use MySQL storage
Thanks.

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Re: How can i disconnect calls in queue ?
« Reply #7 on: May 03, 2010, 14:23:55 »
In this case I would expect the Close Calls icon to be present....

fredsi

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Re: How can i disconnect calls in queue ?
« Reply #8 on: May 04, 2010, 00:33:30 »
Hi there,

i have a similar situation. sometimes i see calls in QM realtime monitor, it shows the waiting time in red, but the call has actually been disconnected. I tried to close it in admin's page, but it always give "Error: It was not possible to close the call successfully." I have to wait until the waiting time reach 16 or 17 minutes, during this time, i keep hearing rings from the headset. how can i fix that? thank.

Fred

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Re: How can i disconnect calls in queue ?
« Reply #9 on: May 04, 2010, 15:36:59 »
Please look on the log what it is writing. It should be logging a more detailed entry.