2371
Scripting QueueMetrics / Re: XMLRPC Connection issues.
« on: August 09, 2008, 16:37:47 »
What do you get in QM's catalina.out and localhost.txt?
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2372
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: August 09, 2008, 16:34:46 »
Which messsages do you find on the Asterisk CLI?
2373
Running QueueMetrics / MOVED: XMLRPC Connection issues.
« on: August 09, 2008, 16:32:40 »
This topic has been moved to Scripting QueueMetrics.
http://forum.queuemetrics.com/index.php?topic=324.0
http://forum.queuemetrics.com/index.php?topic=324.0
2374
General Asterisk configuration / Re: Enabling Agent's page action
« on: August 09, 2008, 16:32:06 »
2375
QueueMetrics installation / Re: Installing on TrixBox 2.6.x
« on: August 07, 2008, 16:44:47 »
Guide updated. thanks.
2376
General Asterisk configuration / Re: contrib.: Asterisk 1.4+ AEL queumetrics-extensions.ael
« on: August 07, 2008, 15:57:45 »
I confirm this has been added to 1.4.5
2377
Running QueueMetrics / Re: Realtime Call Center Monitoring Suggestion
« on: August 07, 2008, 12:51:37 »
This will be included in a future release - the problem doing it today is that it would be a bit more expensive computationally than a realtime report. So we are working on this issue.
2378
Running QueueMetrics / Re: Backup
« on: August 06, 2008, 10:58:55 »
You need to back-up:
- the QM database
- all QM files, as explained
- the directories where the files are held
Rsync is your friend to run the latter.
- the QM database
- all QM files, as explained
- the directories where the files are held
Rsync is your friend to run the latter.
2379
Running QueueMetrics / Re: "Unanswered Yet" Disconnect Status on Reports
« on: August 06, 2008, 10:57:44 »
Likely they were "stray" calls. QM 145 will have a way to fix those.
2380
Outbound and QueueMetrics / Re: EXPERIMENTAL: replace the queueDial.agi with a pure-scripting solution
« on: August 06, 2008, 10:57:02 »
It really depends on the config of the system. If you are not very confortable doing it, wait for the public release and use the queueDial.agi method instead.
2381
Realtime Live / Re: QueueMetrics show agent available
« on: August 06, 2008, 10:55:53 »
When it happens, you should take a screenshot with the time visibvle, so we can look back on the queue_log and see what was missing.
2382
QueueMetrics installation / Re: Install QueueMetrics with VoiceRoute Druid
« on: August 01, 2008, 12:24:09 »
Can you post a piece of the generated users.conf?
2383
QueueMetrics installation / Re: Install QueueMetrics with VoiceRoute Druid
« on: July 31, 2008, 10:12:58 »
But... are you using "real" agents with Druid?
2384
QueueMetrics installation / Re: Installing on TrixBox 2.6.x
« on: July 31, 2008, 10:09:38 »
You are right. We'll update it.
Thanks for pointing that out.
Thanks for pointing that out.
2385
Realtime Live / Re: QueueMetrics show agent available
« on: July 30, 2008, 14:56:28 »
Can you post a screenshot?
Does it happen always for all agents?
Does it happen always for all agents?