Author Topic: Call reports by direction  (Read 3017 times)

ecadet

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Call reports by direction
« on: April 02, 2012, 16:08:48 »
Since the verb CALLOUTBOUND is supported by QM, is there a way to have a queue defined as both inbound & outbound and report all call activities (inbound &outbound) for that queue in one report.  This would eliminate the need to create special outbound queues in QM.

Please, advise.

QueueMetrics

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Re: Call reports by direction
« Reply #1 on: April 04, 2012, 15:39:52 »
We do not suggest using the same queue for inbound and outbound, but to monitor an aggregate queue instead.