Messages

1186

General Asterisk configuration / Re: When called queue,asterisk crash & restart

« on: September 16, 2010, 09:46:37 »

I agree it is surely not a QM issue.

1187

General Asterisk configuration / Re: Setup Wizard - AsteriskRealtime PostgreSQL

« on: September 16, 2010, 09:45:55 »

We do not support Postgres as a back-end, so I fear there would be many a case where QM fails.
You should be using a MySQL instance for the back-end.

 

1188

General Asterisk configuration / Re: What does MySQL table look like if qloader is loaded?

« on: September 16, 2010, 09:44:22 »

It's basically the same data you have in your log file.

1189

General Asterisk configuration / Re: Call files fail, we do not run Asterisk as root

« on: September 16, 2010, 09:43:48 »

Yes: connect to Asterisk over TCP - see e.g. http://queuemetrics.com/faq.jsp#faq-042-different_manager_port

1190

General Asterisk configuration / Re: Can someone please explain these two snapshots as to what is happening?

« on: August 27, 2010, 12:31:28 »

We advise using qloaderd for this very reason; in case anything goes wrong with the DB, Asterisk can still write a file. The qloaderd will be extra-safe when loading data, but you also have a local copy that is easy to backup.

1191

General Asterisk configuration / Re: Everytime Queue and Agents should be set to all to see Real-Time. Why?

« on: August 27, 2010, 12:29:29 »

If you enable rewriting, this will work naturally.

1192

General Asterisk configuration / Re: OrderlyStats and QueueMetrics from the same people?

« on: August 27, 2010, 12:28:54 »

No they have nothing to do whatsoever.

1193

QueueMetrics installation / Re: What to do after install? Real-time doesn't show agents status

« on: August 27, 2010, 12:28:23 »

You need to enable Agent rewriting, so that local/123@from-internal will be read as Agent/123 in QM.

default.rewriteLocalChannel=true

1194

Improving QueueMetrics / Re: Slight bug? q_frontpage and reports

« on: August 26, 2010, 11:32:20 »

It's not been fixed yet.

1195

Running QueueMetrics / Re: What is the new SubqueueMode?

« on: August 26, 2010, 11:29:28 »

If you turn it on....

Code: [Select]

# Subqueue mode enabled
default.subqueueModeEnabled=true

it propagates all events (eg calls, logons, pauses) that seem to happen on the subqueue to the master queue.

Eg if you have a queue.subqueue like inbound.1234 and an unknown agent starts taking calls on inbound.1234 the implicit addmember is done on inbound, that is a true Asterisk queue (while the subqueue is just virtual).

1196

Running QueueMetrics / Re: Load balancing queuemetrics?

« on: August 26, 2010, 11:25:39 »

No it keeps it in RAM ,and may be quite large. So we suggest using sticky sessions if you ever need it to do load-balancing.

1197

General Asterisk configuration / Re: Can someone please explain these two snapshots as to what is happening?

« on: August 26, 2010, 11:24:42 »

Depends on your keyring and your storage model and whether the information applies (eg for VNC, if the agent has no VNC, it will never show). Look here. http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html
 

1198

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: August 26, 2010, 11:23:22 »

This error means that QM cannot find the agent in the form "Agent/123". If it is written as SIp/123 or Local/123@agents it will not - by default - do the matching.
 

1199

QueueMetrics installation / Re: What to do after install? Real-time doesn't show agents status

« on: August 26, 2010, 11:21:54 »

When you run a report that is not per agent, do you see agent names (look at answered calls) that look like the ones you defined or they look different?

1200

Running QueueMetrics / Re: Reporting Agent names in QM

« on: August 25, 2010, 11:24:33 »

You should use UNIQUE agent codes, otherwise QM has no way to tell who is who in the report.