Unable to pause or unpause

[roydepp]

Hello,

We've installed Queuemetrics via yum, version 1.6.2.1-64 for testing on Asterisk 1.6.0.26-FONCORE-r78 (Trixbox 2.8.0.4).

We've configured Queuemetrics according to the Trixbox PDF manual, making the necessary changes in configuration.properties (including default.rewriteLocalChannels=true).

I apologize if this was already answered, I've searched the forums and found a post from 2009 for asterisk 1.4, which seems to be irrelevant for the current asterisk and QM versions. I've also read the FAQ and found no answer there.

We are unable to pause or unpause, receiving the following in asterisk full log.

Code: [Select]

[Oct 28 18:10:11] VERBOSE[18913] logger.c:   == Manager 'admin' logged on from 127.0.0.1
[Oct 28 18:10:11] VERBOSE[18914] logger.c:     -- Executing [32@queuemetrics:1] Answer("Local/32@queuemetrics-117f;2", "") in new stack
[Oct 28 18:10:11] VERBOSE[18913] logger.c:        > Channel Local/32@queuemetrics-117f;1 was answered.
[Oct 28 18:10:11] VERBOSE[18915] logger.c:     -- Executing [10@queuemetrics:1] Answer("Local/32@queuemetrics-117f;1", "") in new stack
[Oct 28 18:10:11] VERBOSE[18915] logger.c:     -- Executing [10@queuemetrics:2] Wait("Local/32@queuemetrics-117f;1", "10") in new stack
[Oct 28 18:10:12] VERBOSE[18914] logger.c:     -- Executing [32@queuemetrics:2] NoOp("Local/32@queuemetrics-117f;2", " "QM: Pausing Agent/500 at extension SIP/500 with pause reason '12' made by 'agent/500' " ") in new stack
[Oct 28 18:10:12] VERBOSE[18914] logger.c:     -- Executing [32@queuemetrics:3] PauseQueueMember("Local/32@queuemetrics-117f;2", ",SIP/500") in new stack
[b][Oct 28 18:10:12] WARNING[18914] app_queue.c: Attempt to pause interface SIP/500, not found[/b]
[Oct 28 18:10:12] VERBOSE[18914] logger.c:     -- Executing [32@queuemetrics:4] System("Local/32@queuemetrics-117f;2", " echo "1288282212|1288282211.22|NONE|Agent/500|PAUSEREASON|12" >> /var/log/asterisk/queue_log ") in new stack
[Oct 28 18:10:12] VERBOSE[18914] logger.c:     -- Executing [32@queuemetrics:5] Hangup("Local/32@queuemetrics-117f;2", "") in new stack
[Oct 28 18:10:12] VERBOSE[18914] logger.c:   == Spawn extension (queuemetrics, 32, 5) exited non-zero on 'Local/32@queuemetrics-117f;2'
[Oct 28 18:10:12] VERBOSE[18915] logger.c:   == Spawn extension (queuemetrics, 10, 2) exited non-zero on 'Local/32@queuemetrics-117f;1'
[Oct 28 18:10:14] VERBOSE[18913] logger.c:   == Manager 'admin' logged off from 127.0.0.1

Any assistance will be appreciated.

[QueueMetrics]

"Attempt to pause interface SIP/500" - wasn't your telephone added to the queue a SIP/500? did you login using the web interface?

 

[roydepp]

Thanks for the quick reply.
The phone was added to the queue, verified with "queueu show 5000" where 5000 is the queue number.
I did not login via the web ui, the login/logout buttons are disabled, as per the installation manual:

Code: [Select]

callfile.agentlogin.enabled=false
callfile.agentlogoff.enabled=false
Should I enable those?

[QueueMetrics]

I think that you should logon from the Web UI.