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Author Topic: Agent activity panel  (Read 2591 times)

kk11

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Agent activity panel
« on: December 01, 2009, 12:34:24 »
Is there a QM setting to let agents see their pause time, generally is there any way for agent to see his daily activity - when pausing, which pause using with time duratuion ?

Regards,
KK
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QueueMetrics

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Re: Agent activity panel
« Reply #1 on: December 01, 2009, 14:59:35 »
You mean, for an agent to know how much pause they did that day and under which codes?

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kk11

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Re: Agent activity panel
« Reply #2 on: December 02, 2009, 09:44:47 »
Yes, agent daily activity, time and codes, visible in agent panel.

Is it possilbe to get those data from link
http://x:8080/queuemetrics/qm/qm_export_table.do?S.AgentsDO.AgentAvail

from that link i can see only column header
what to add to get data per agent ?
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QueueMetrics

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Re: Agent activity panel
« Reply #3 on: December 03, 2009, 12:20:53 »
How do you log-on your agents?
Can you post a(small) piece of queue_log where an agent logs on and then off again?
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