Author Topic: Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring  (Read 2607 times)

chesstrian

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Hi everybody, i have the same problem, i can't see the "Calls being processed:" in the Realtime page; but in the Live page, i can see the calls, but when it is answered, i can't see the calls anymore and agents never appear busy.

I have Asterisk 1.6.2.5 on Debian 64 bits and QueueMetrics 1.6.0.1. Agents are Fully Dinamic.

Any sugestion will be appreciated
« Last Edit: March 27, 2010, 03:50:44 by chesstrian »

QueueMetrics

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chesstrian

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Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
« Reply #2 on: April 29, 2010, 19:13:27 »
Thanks  ;).

I would like to say that when we can't see the calls on the Realtime page, is a good idea login with an agent and pause him/her, the Realtime page show the exact moment for the pauses, and we can see the time difference.

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Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
« Reply #3 on: April 30, 2010, 08:52:26 »
This is a nice idea; we usually suggest sending a call and timing it with a watch.