Author Topic: hide/del some data from analysis report  (Read 2217 times)

coolname

  • Full Member
  • ***
  • Posts: 163
  • Karma: 0
    • View Profile
hide/del some data from analysis report
« on: February 29, 2012, 06:53:08 »
sometimes some data may unusual,like malicious call、server error ,it make the report imprecise,especially it relate to the agent's payroll.So could QM supply to del or hide the invalid data

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: hide/del some data from analysis report
« Reply #1 on: March 13, 2012, 08:48:36 »
We have a way to adjust payroll data, so user sessions can be changed.Of course all activity is logged and scrutinized :-)