Messages

391

General Asterisk configuration / Re: Agent view showing more queues than manager[SOLVED]

« on: September 06, 2012, 16:26:08 »

 

392

QueueMetrics installation / Re: Logging problems after upgrade queuemetrics to 12.5.1

« on: September 06, 2012, 16:25:47 »

I would make a backup, remove everything and reinstall from scratch.

393

Running QueueMetrics / Re: Agents logging in with wrong extension

« on: September 03, 2012, 10:55:38 »

In general you should be able to do that from the Realtime GUI. Of course if the agent codes are hardly mangled you may need to do that manually....

394

QueueMetrics installation / Re: Logging problems after upgrade queuemetrics to 12.5.1

« on: September 03, 2012, 10:54:32 »

This is usually caused by a wrong web.xml, so that the whole webapp is not mounted.

395

QueueMetrics installation / Re: fonloader2 error talking to queuemetrics db

« on: September 03, 2012, 10:53:45 »

Why do you use Fonloader2? you need qloaderd for PIAF.

396

Improving QueueMetrics / Re: Activate dialbutton in pausetype 'outbound'

« on: August 24, 2012, 11:48:14 »

Nice idea, the main issue being that the agent is receiving calls while on pause. 

397

Running QueueMetrics / Re: Any way to log out agents from admin page?

« on: August 24, 2012, 11:46:49 »

In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:

Code: [Select]

asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

and so on...

398

Scripting QueueMetrics / Re: Email Alerts

« on: August 13, 2012, 11:43:38 »

We are working on a general add-on server to create custom wallboards and email alerts by minimizing the load on QM itself. It would do notifications of triggers over HTTP or email.
If you'd be interested in seeing an initial version, please contact our support team by email referring to this forum entry.

399

Scripting QueueMetrics / Re: Pulling QA Notes data from QueueMetrics

« on: August 07, 2012, 09:34:14 »

Is it possible you have a ticket open with our support? I know they were working on something similar yesterday.

400

QueueMetrics installation / Re: Queuemetrics 12.5.1-397 and Asterisk 1.8.12

« on: August 07, 2012, 09:31:33 »

Sorry - it's even easier.
Extension 20 is used for AgentCallBackLogin, that does not exist anymore on Asterisk 1.8 - you need to use the ADDMEMBER and REMOVEMEMBER buttons instead! 

401

Running WombatDialer / Re: .ObjectNotFoundException after trunk name change

« on: August 06, 2012, 12:31:14 »

It looks like the trunk was removed and added again under a different name. Is that possible?

Can you confirm that's how it happened?

402

Scripting QueueMetrics / Re: Pulling QA Notes data from QueueMetrics

« on: August 06, 2012, 12:30:35 »

Yes we do not suggest reading the database directly as its formats may change.

403

Running QueueMetrics / Re: User logged into queues that she is not a member of

« on: August 06, 2012, 12:29:46 »

Think about the key as a physical key - each queue has a lock (the "visibility key"). If you want distinct people to see distinct things, you set up distinct locks and hand off keys accordingly (some get one, some get two, some get none). 

404

Running QueueMetrics / Re: [SOLVED] "Link URL" icon not working for calls

« on: August 06, 2012, 12:28:28 »

 

405

Running QueueMetrics / Re: Cannot play audio recordings in browser(s)

« on: August 06, 2012, 12:28:09 »

Yes Qm will handle it okay.