Messages

2251

QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem

« on: November 10, 2008, 10:11:12 »

Can you post a  screenshot of the popup? it really looks like the file is found. Mybe it just hides because the popup is too small for your fonts/browser settings?

2252

QueueMetrics installation / Re: Connecting to the database Error

« on: November 10, 2008, 10:09:06 »

Being a "connection refused", I think this is not much the st of credentials that you offer, but it's something more "upstream". I have two likely ideas:
1. your MySQL does not bind to TCP/IP but only to unix sockets. You should be able to set who connects from in the my.ini file
2. you have some kind pof firewall on

Please keep us posted on how it goes.

2253

Running QueueMetrics / Re: Queuemetrics API

« on: November 08, 2008, 08:57:43 »

Yes there is: it's called XML-RPC and you can find:
- documentation for it: http://queuemetrics.com/download/QueueMetrics_XmlRpc_v13.pdf
- a whole board dedicated to it: http://forum.queuemetrics.com/index.php?board=11.0

So you're not going insane. 

2254

Running QueueMetrics / Re: Setting URL on a Queue() in Trixbox

« on: November 07, 2008, 14:40:34 »

IIRC, I don't think this can be set using the FreePBX interface. But I'm not really an expert

2255

Translations / Polish translation

« on: November 05, 2008, 18:17:00 »

We are proud to announce that version 1.5.0 of QueueMetrics does feature a Polish translation, done by Jakub Karolczyk.




It will also use a new format for translation files, that makes translating QM easier to do.

2256

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: November 04, 2008, 16:55:33 »

Try setting maximum verbosity and see what you get on the CLI.

2257

QueueMetrics installation / Re: Issue Updating the QM Database to 1.4.7.1

« on: November 04, 2008, 16:54:35 »

All historical data are either on flat-file or on the queue_log table -just create a new datanbase and import the queue_log table from the old one. This should not be such a major change.

2258

Scripting QueueMetrics / Re: Wallboard Example script

« on: October 31, 2008, 11:08:33 »

I think that you should run a report for all the queues, so you see the correct status of the supervisor, and then filter off what you don't need.

2259

Improving QueueMetrics / Re: Default queue on welcome page

« on: October 29, 2008, 13:58:46 »

In your case, the correct setting would likely be to make visible only one quqque to each supervisor, so that there is no room for mistake. This can be done easily: http://queuemetrics.com/faq.jsp#faq-046-protecting-queues

About your second question, you can have as many supervisors on a queue as you want; the only limitation is that an agent can have only one supervisor in a given moment.

2260

Running QueueMetrics / Re: Any kind of access logs?

« on: October 28, 2008, 21:00:41 »

 

2261

Running QueueMetrics / Re: "CALLMONITOR" right for Agents?

« on: October 28, 2008, 21:00:26 »

You should give agents the rights to run a complete report, so that they can run areport and find their own calls.

2262

Scripting QueueMetrics / Re: Wallboard Example script

« on: October 28, 2008, 09:43:38 »

Really man, why not contribute the script to the sourceforge project?

2263

Running QueueMetrics / Re: Generate reports and send them by email

« on: October 28, 2008, 09:41:56 »

I am unsure about the print-to-PDF part, but reports can be pulled out of QM using the ROBOTS key - see the section called "Automating statistics download: the ROBOT profile" in the User Manual.

2264

Running QueueMetrics / Re: Any kind of access logs?

« on: October 28, 2008, 09:38:55 »

QM has a very detailed activity log, that you can usually find under the name  localhost-date.txt

Code: [Select]

[root@dalet logs]# cd /usr/local/queuemetrics/tomcat/logs/
[root@dalet logs]# ll
total 1704
-rw-r--r-- 1 root root  204002 Oct 22 17:15 catalina.out
-rw-r--r-- 1 root root 1236275 Oct 20 19:22 localhost_log.2008-10-20.txt
-rw-r--r-- 1 root root   35527 Oct 21 13:59 localhost_log.2008-10-21.txt
-rw-r--r-- 1 root root  252935 Oct 22 17:15 localhost_log.2008-10-22.txt

For example, these lines are a successful login:

Code: [Select]

2008-10-20 11:19:36 StandardContext[/queuemetrics][31D52F5DE469DF0F11A03A6AE565276D] User 'demoadmin' belongs to class '3'
2008-10-20 11:19:36 StandardContext[/queuemetrics][31D52F5DE469DF0F11A03A6AE565276D] User 'demoadmin' owns keys 'USER QUEUE_AN USR_AGENT USR_QUEUE USRADMIN REALTIME AGREP CALLMONITOR USR_LOCATION USR_OUTCOME USR_PCODE RTLIVE CHPASSWD MON_AUDIO MON_VNC USR_MYSQL'
As you can see there is a session identifier ID (the [31D52F5DE469DF0F11A03A6AE565276D] ) that you can use to find further verbs that are linked to the same log-on session - using this approach, access to each and every function of QM can be audited if needed.

2265

QueueMetrics news / Re: QueueMetrics 1.4.7.1 released

« on: October 24, 2008, 18:09:41 »

Thanks. We track this as issue #494. Do not worry, we'll fix it ASAP.