« previous next »
Pages: [1]

Author Topic: Force an agent to select a pause code  (Read 2146 times)

tonils

  • Jr. Member
  • **
  • Posts: 54
  • Karma: 0
    • View Profile
    • Email
Force an agent to select a pause code
« on: January 22, 2010, 15:08:23 »
Is it possible to force an agent to select a pause code. i.e. prevent them from selecting the "blank" pause code.
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Force an agent to select a pause code
« Reply #1 on: January 22, 2010, 15:30:05 »
Not at the moment.
Logged
Pages: [1]
« previous next »