Author Topic: Report for Staffing purposes  (Read 1774 times)

ericsante

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Report for Staffing purposes
« on: June 02, 2010, 16:14:20 »
I know last month for 1 queue I took 6xxx calls, I know that 4xxx calls were answered and 1xxx calls were lost.  What I can't seem to get out of QM is when the calls were lost and why, with a break down by day and then by hour.

I looked in all the canned reports and custom reports can someone point me in the proper direction.  Thanks.

QueueMetrics

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Re: Report for Staffing purposes
« Reply #1 on: June 08, 2010, 14:25:00 »
Why not? look e.g. at the daily graphs....