Messages

2611

Outbound and QueueMetrics / Re: Outbound queues agents name problem

« on: March 26, 2008, 10:00:44 »

Thanks to you - there is always a good reason why things happen (with computers, at least!)

2612

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 26, 2008, 09:59:37 »

You cannot "fix" that at the moment.  But we plan  for it to be disabled (on request) in an upcoming version.
This issue is tracked as #305

2613

QueueMetrics news / Office closure for Easter.

« on: March 21, 2008, 15:38:10 »

Our office will be closed from Friday March 21st, 2008 to Tuesday March 25th, 2008 for the Easter Break.

2614

Outbound and QueueMetrics / Re: Outbound queues agents name problem

« on: March 21, 2008, 15:33:39 »

This is strange, as both agents should be called the same. Could you send over a piece of the queue_low here an inbound call is seen and one where an outbound for the same agent is seen?

2615

Realtime Live / Re: Realtime Monitoring

« on: March 21, 2008, 10:24:13 »

We do not suggest doing that, and if you do that you're on your own

2616

Outbound and QueueMetrics / Re: Outbound queues agents name problem

« on: March 21, 2008, 10:22:54 »

How did you define the Agents in inbound? And how is the agent in outbound different? is it just the number that is different?

2617

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 21, 2008, 10:21:23 »

You should restrict on "show only my agents".

2618

QueueMetrics installation / Re: install problems

« on: March 21, 2008, 10:20:19 »

Any one will do . 1.1.0 is surely fine.

2619

QueueMetrics installation / Re: Can't unpack QM

« on: March 21, 2008, 10:19:03 »

md5sum filename

2620

QueueMetrics installation / Re: install problems

« on: March 19, 2008, 09:25:15 »

On CentOS 5, there is iptables enabled by default, so you get everything working but it won't let you connect to port 8080. 

You can run

/etc/init.d/iptables stop

or see this tutorial: http://astrecipes.net/index.php?n=350 if (like in the case of PBX-in-a-Flash) you have another process running on port 8080 as well...

2621

QueueMetrics installation / Re: Can't unpack QM

« on: March 19, 2008, 09:22:04 »

I think that your java install package has some problems - maybe it's corrupted? try and download another version from Sun's site (QM is not really picky about which JVM it runs on), verify the SHA signature, then

Code: [Select]

chmod a+x jdk-version.bin
./jdk-version.bin
It should run and install after that.

2622

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: March 17, 2008, 21:28:40 »

Do agents see calls coming their way (or just passed) on the Agent's page?

If you use SQL storage, use realtime.max_bytes_agent=7200 as the term is seconds to look back...

2623

QueueMetrics installation / Re: Queue statistics not saved

« on: March 17, 2008, 21:27:04 »

From the quick check I performed, you were using SQL storage but did not run the SQL loader - that's why you saw no data.

2624

QueueMetrics installation / Re: Can't unpack QM

« on: March 17, 2008, 21:25:54 »

Can't you use the "yum" automated installation? it will install everything by itself....

2625

QueueMetrics installation / Re: Can't unpack QM

« on: March 17, 2008, 13:58:18 »

try running

ps fax | grep java

and

lsof -i | grep java

and post the results here.