Author Topic: Is there a way for both: subqueues and URL popup  (Read 4474 times)

valon24

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Is there a way for both: subqueues and URL popup
« on: September 27, 2010, 22:51:35 »
I have a need to use subqueues for many of my different clients.  We are now seeing that some clients, with 10 subqueues/DIDs, are requesting the URL link.

I need to use it in the same fashion listed in the QueueMetrics manual section 20.2:

exten => s,7, Queue(myqueue|nt|http://mysite/app?uid=${UNIQUEID}&clid=${CALLERID}||60)

Pulling both CALLERID(num) and Asterisk UNIQUEID.

However, subqueues utilize the URL field to function.

Is there a way that I am able to keep subqueues and use the URL?

Thank you!

Valon24

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  • Loway
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Re: Is there a way for both: subqueues and URL popup
« Reply #1 on: September 28, 2010, 14:59:06 »
Well, you could use the default URL queues as defined in default.crmapp or at the queue level.
 

valon24

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Re: Is there a way for both: subqueues and URL popup
« Reply #2 on: September 29, 2010, 02:15:50 »
The default.crmapp URL is the one listed in the call details on the answered/unanswered portion of QM right?

I need a way for agents to be able to click on a link at the beginning of the call.

What do you mean by at the queue level?  Using Asterisk's Queue application?

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  • Loway
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Re: Is there a way for both: subqueues and URL popup
« Reply #3 on: September 29, 2010, 17:00:04 »
No by defining a default URL on the Queue definition page - it should work like the URL that comes from Asterisk.

valon24

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Re: Is there a way for both: subqueues and URL popup
« Reply #4 on: September 29, 2010, 18:43:22 »
Perhaps I'm doing something wrong. 

The subqueues use the URL.  If my queue is 100, and subqueue 3000, then the URL shows the default http://XXX.XXX.X.XXX:8080/queuemetrics/qm/3000.  And Queuemetrics agent screen shows Queue as the name of the Queue.

If I put a URL in the Asterisk queue application, the URL works as desired in the agent screen, however, the Queue shows 100.http://link.url

Thank you for your feedback.  What can I do differently?

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  • Loway
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Re: Is there a way for both: subqueues and URL popup
« Reply #5 on: September 30, 2010, 09:29:56 »
You should create that for each subqueue, so that each has its own URL:

valon24

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Re: Is there a way for both: subqueues and URL popup
« Reply #6 on: September 30, 2010, 19:58:15 »
You're giving me lots of hope!

Do you have any examples that you can provide?

Thank you so much.

valon24

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Re: Is there a way for both: subqueues and URL popup
« Reply #7 on: September 30, 2010, 20:51:54 »
Are you referring to Cfg Queues > Queue Details > Default queue URL:?

It looks like it would be possible to pass CallerID as well as UniqueID, however the URLs that I place there are not coming up on the agent page.

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  • Loway
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Re: Is there a way for both: subqueues and URL popup
« Reply #8 on: October 01, 2010, 09:29:15 »
Is the subqueue identified by name in the Agent's page?

valon24

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Re: Is there a way for both: subqueues and URL popup
« Reply #9 on: October 01, 2010, 22:09:27 »
Yes, every subqueue displays a different Name under Queue in the agent page.

When I specify Default Queue URL in the Queue Details, do I need to restart Queuemetrics for it to take effect?

I also looked at the default.crmapp in configuration.properties file.

http://server/app?agent=[A]&unique=

This is where the current URL goes to (even with subqueues).  This would work and I would settle with it, but not ideal since it would work for other accounts not needing this popup or ones that need a different one. 

If I change this link, does Queuemetrics need to restart as well?

I have it in a live environment and try not to restart during business hours just to test.

Thank you!

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Re: Is there a way for both: subqueues and URL popup
« Reply #10 on: October 04, 2010, 10:25:38 »
It should be enough if you log off agents and on again.