I've noticed an interesting problem (probably somewhere within my config)
When an agent initially logs in to a queue, they show up as "agent/300"
queue_log
1280851609|1280851599.264|200|Local/300@from-queue/n|ADDMEMBER|
Which shows up as the following in QM:
agent/300 08/03 - 09:06:49 200
However, after taking a call, they show up as
John Doe 08/03 - 09:17:55 200
1280852266|1280852239.275|200|John Doe|RINGNOANSWER|12000
This isn't a huge problem, however the realtime report shows double the amount of agents logged in/available/etc
