Messages

1546

Running QueueMetrics / Re: Tomcat log files taking up to much disk space

« on: March 04, 2010, 16:11:13 »

Thanks!

1547

Running QueueMetrics / Re: Adjust agent's live page reload time?

« on: March 04, 2010, 16:10:50 »

Nope - you should press "Reload" when you get the call.

1548

Scripting QueueMetrics / Re: Wallboard Example script

« on: March 03, 2010, 09:30:24 »

You just install the PHP script where you want and configure it to access your QM instance.

1549

Running QueueMetrics / Re: Queuemetrics / Java - High CPU Usage

« on: March 03, 2010, 09:28:59 »

The problem you have is that you are running with too few Java memory - so it keeps garbage collecting its heap space. Try and give it like a Gigs of RAM to run into and you'll see it will become way better.....

See http://queuemetrics.com/faq.jsp#faq-003

1550

MySQL storage and Qloaderd/Uniloader / Re: qloader.pl patch for better timestamp handling

« on: March 03, 2010, 09:26:10 »

I think that the latest version of the qloaderd includes something like that.

It is revision 1.18 and the relevant bug was #792.

In the cases we tested, it was caused by wrong data written on the queue_log.

1551

Running QueueMetrics / Re: Tomcat log files taking up to much disk space

« on: March 03, 2010, 09:22:13 »

That's great! If you don't mind, I'd add that to the FAQs.

1552

Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...

« on: March 02, 2010, 08:31:10 »

Thanks - we are trying to reproduce the issue.
Will let you know how it goes.

1553

Scripting QueueMetrics / Re: Email Alerts

« on: March 01, 2010, 09:24:01 »

At the moment this is not present, you could either custom-code that or we could do a change to QM to implement said functionality.

1554

Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...

« on: March 01, 2010, 09:21:43 »

This looks like a bug - which version of QM are you running? do you ise ADDFMMEBER or AGENTCALLBACKLOGIN to log on agents?
The behavior is expected to be configurable....

1555

Running QueueMetrics / Re: Tomcat log files taking up to much disk space

« on: March 01, 2010, 09:17:47 »

No - as long as you have free space on the disk, and unless you see your machine hung on "wait for I/O".
I think you could disable log files at all.

See http://wiki.apache.org/tomcat/FAQ/Logging

1556

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: March 01, 2010, 09:14:28 »

Yes you need a way to know WHICH call is to be monitored.

1557

Running QueueMetrics / Re: autoopenurl

« on: March 01, 2010, 09:13:19 »

 

1558

Running QueueMetrics / Re: Configuring custom privileges

« on: February 26, 2010, 09:21:32 »

Absolutely: see http://queuemetrics.com/faq.jsp#faq-046-protecting-queues

1559

Improving QueueMetrics / Re: Deletes agents remain in Queue Detail screen

« on: February 25, 2010, 09:19:23 »

Yes this is true - when you remove them and save them, they disappear.
This is actually a bug and we track that with ID #988

1560

Running QueueMetrics / Re: autoopenurl

« on: February 24, 2010, 12:23:53 »

You should do a refresh plus autoopen, so that as soon as you are online wityh a caller you get the correct URL.