it takes a long time to open the /qm/popup_call.jsp

[coolname]

i have 17206630 records in queue_log file.it always takes a long time to open the http://ip:8080/queuemetrics/qm/popup_call.jsp page the the other pages,about 10s,and sometime lost connections.I have set the memory to 512M.How can it optimize it?

BTW:Sometimes ,i can see two duplicate records in /qm/popup_call.jsp,what's the matter?

[QueueMetrics]

That's because it is searching for the audio files. If it takes so long, you'd better use a different audio storage strategy, like e.g. here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls

[coolname]

thanks

[coolname]

Because i'm sure the record is stored,how can i disable the search?

[QueueMetrics]

Just point the search to an empty directory.

[coolname]

sorry,how to set?

[QueueMetrics]

If you do not need audio recordings, remove the CALLMONITOR key from your users.

[coolname]

i need listen to recordings,but i want QM don't search for the file

[QueueMetrics]

How could you listen to recordings without Qm searching for the file?

[coolname]

Does QM know the filename before searching ?
if yes,i'm sure the file is present
if no,i should look for another solution

[QueueMetrics]

No it does not - that's why it searches for it.
But do you need to listen to calls or not?

[coolname]

yes we do

BTW:i found the forum is a litter slower than usual

[QueueMetrics]

Ok so you have to enable a storage model that is not too expensive - our suggestion is to save calls by day, like here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls see the LocalFilesByDay examples.