Messages

1801

General Asterisk configuration / Re: Everything works fine except "Real Time monitoring" (live works)

« on: September 29, 2009, 09:00:32 »

From what I'm seeing, the realtime page does show calls being processed but it does not show agents logged in. Is this correct?
How do you log-in and log-off agents?
Can you post a piece of your queue_log when the agent logs in and then out again?

1802

QueueMetrics installation / Re: Queue Metrics 1.4.7 : Exception: javax.servlet.ServletException

« on: September 29, 2009, 08:58:07 »

Your temporary key has expired. Please contact us by email  to renew it

1803

Running QueueMetrics / Re: Need to "fix" QueueMetrics data when Asterisk Queue Call Redirected via AMI

« on: September 28, 2009, 17:10:38 »

Also, more than on mysql, I would add the lines to the queue_log itself - this way it is easier to restore from a backup, as you have everything on one place. But you choose.

1804

Running QueueMetrics / Re: Need to "fix" QueueMetrics data when Asterisk Queue Call Redirected via AMI

« on: September 28, 2009, 17:09:15 »

You should fake the CONNECT  and COMPLETEAGENT lines after the ENTERQUEUE line that should already be there. You can add them at the end of the call if this is easier ( the call will be shown as unanswered in this case). Just keep the same format as of other lines in your queue-log (agent names, etc).

1805

Running QueueMetrics / Re: Question about subque report presentation

« on: September 28, 2009, 17:06:39 »

So if you toggle on "All queues" / "Active queues" in the RT page nothing changes?
Maybe it's a bug linked to the subqueue expansion.
If you please confirm it's so, I'll set up a Bugzilla issue.

1806

Lost licences / Re: the temporary testing license doesn't work

« on: September 24, 2009, 11:09:58 »

Hello Alain,
I know Lorenzo actually sent you an email on Tuesday. He just sent it again - please confirm if you received them or not.

1807

Improving QueueMetrics / Re: Dynamic agents

« on: September 24, 2009, 11:07:33 »

I think that issue #1 should be possible by using the key filter on a queue.

1808

Running QueueMetrics / Re: Adjust number of calls on the agents page

« on: September 24, 2009, 11:06:16 »

Not at the moment - why would you want to change  that?

1809

QueueMetrics installation / Re: Customize realtime page

« on: September 24, 2009, 11:03:32 »

Well, in the next release it's not there anymore

That is a table; you could simply force it to be "display:none" with CSS.

1810

Improving QueueMetrics / Re: Dynamic agents

« on: September 22, 2009, 17:01:29 »

The QM logon page takes care of the multiple logon-logoff as defined by the queue config is QM - so you dont need to do this manually anymore.

About issue #2, we're working on it

1811

Running QueueMetrics / Re: Question about subque report presentation

« on: September 22, 2009, 17:00:19 »

One last thing: how is it defined the queue that you are monitoring? that is, can you post a screen-shot of your Queue editor where the queue you select is shown?

1812

Running QueueMetrics / Re: Call outcomes are not saved reliably

« on: September 21, 2009, 12:54:20 »

Have you tried running the command twice in the dialplan?

The default dialplan looks like:

Code: [Select]

; extension 12: set call status code
exten => 12,1,Answer
exten => 12,2,NoOp( "QM: Setting call status '${CALLSTATUS}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}'" )
exten => 12,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|CALLSTATUS|${CALLSTATUS}" >> /var/log/asterisk/queue_log )
exten => 12,4,Hangup

you could change that to:

Code: [Select]

; extension 12: set call status code
exten => 12,1,Answer
exten => 12,2,NoOp( "QM: Setting call status '${CALLSTATUS}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}'" )
exten => 12,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|CALLSTATUS|${CALLSTATUS}" >> /var/log/asterisk/queue_log )
exten => 12,4,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|CALLSTATUS|${CALLSTATUS}" >> /var/log/asterisk/queue_log )
exten => 12,5,Hangup


Or use the QueueLog() command to do the logging.

Try and see if this makes things better.

1813

Running QueueMetrics / Re: Transfering Queue Calls (Agent Monitor)

« on: September 21, 2009, 12:51:01 »

Which version of Asterisk is that?
Also, do you see a TRANSFER record on the queue_log?

1814

Running QueueMetrics / Re: Reporting inconsistencies

« on: September 21, 2009, 12:50:16 »

See http://queuemetrics.com/faq.jsp#faq-062-qm_numbers

1815

Running QueueMetrics / Re: Question about subque report presentation

« on: September 21, 2009, 12:49:36 »

One questions: are atomic simple queues defined in QM at all?