Loway is proud to announce the new version of its contact-centre management software QueueMetrics.
QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.
It supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.
Release 21.04 makes it easier working with the reports previously released in 20.11 and fixes a large number of items that make the experience smoother, in total it's over 180 changes and fixes.
For more information about QueueMetrics 21.04 visit
https://www.queuemetrics.com/blog/2021/04/19/QueueMetrics-21.04/?lid=U245
