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Author Topic: Show agent as in wrapup on hangup  (Read 3406 times)

cwstevens

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Show agent as in wrapup on hangup
« on: June 20, 2013, 20:26:22 »
The Realtime/Wallboard should automatically show that the agent is in wrapup if I define the wrapup time in QueueMetrics for the queue. Currently even if I set the wrapup time for the queue in QueueMetrics to match the wrap I defined for the queue in Asterisk, QM will immediately show the agent as available on hangup.
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QueueMetrics

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Re: Show agent as in wrapup on hangup
« Reply #1 on: June 25, 2013, 14:31:50 »
This is interesting (though frankly not widely used).
I am adding a bug for this request - #1962

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Tomuslahm

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Re: Show agent as in wrapup on hangup
« Reply #2 on: January 25, 2016, 11:59:47 »
I'm studying about the timing WRAPUP fit it.
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