Messages

481

Improving QueueMetrics / Re: Additional data on the call status screen

« on: May 02, 2012, 14:09:33 »

In a sense you already can - you can have the agent open a QA form, and on QA forms you can add notes.

See http://queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s02.html#B1519

482

Problems / Re: How i to post an image

« on: April 27, 2012, 15:40:27 »

There is a topic somewhere on the forum that explains how to do this. But I see you posted an image already. 

483

MySQL storage and Qloaderd/Uniloader / Re: Migrate 1.6.2 1.8 Issue

« on: April 27, 2012, 15:39:47 »

This looks like a missing section - how do you get this error?

484

Running QueueMetrics / Re: queuemetrics will eat all the cpus after a long running

« on: April 27, 2012, 15:28:14 »

Do you run a programmed restart of the server?

485

Running QueueMetrics / Re: Queuemetrics suggested configurations

« on: April 27, 2012, 15:27:19 »

Are you sure your problem is at the MySQL level? How is CPU usage going? How is Java heap usage?

To me, the most likely thing is that you have a realtime window a bit too large, so in the afternoon it has to process too much data for real-time reports.

486

General Asterisk configuration / Re: multiple Asterisk Servers

« on: April 27, 2012, 15:25:21 »

You do not "add" it, you just "declare" it and tell QM to load from it.

487

QueueMetrics installation / Re: Problem with broadcast messages

« on: April 27, 2012, 15:24:32 »

No, but they are not meant to last forever. If you need to have something visible every single day, you should re-post it.

488

QueueMetrics installation / Re: Form popup_agent remove default item in combobox.

« on: April 27, 2012, 15:23:44 »

At the moment, this cannot be removed.

489

QueueMetrics installation / Re: Problem with Queuemetrics 12.02

« on: April 27, 2012, 15:22:17 »

Ok, so there is no /var/log/asterisk/queue_log file on the Windows box that runs QM!
 

490

Scripting QueueMetrics / Open wallboard

« on: April 27, 2012, 15:20:49 »

Hello all,
we just came across this project and thought some of you may like it:

https://github.com/WalterMondale/QM-Wallboard

It is a new wallboard for QM written in Ruby.

491

Improving QueueMetrics / Re: Improvement: Input Vailidation

« on: April 26, 2012, 10:22:12 »

This has been fixed in the upcoming release.

Instead of just removing spaces, we add an (optional) regular expression for agent code and for the extension, like e.g.:

Code: [Select]

# The regexp to validate agent codes
realtime.agentRegexp=1\\d\\d

#A regexp to validate extension codes
realtime.extensionRegexp=\\d\\d\\d0

This allows only three digits agent codes like  1XX and no other character, and only  four digits extensions ending in zero like XXX0. All other codes will be rejected with an error message.

Please note that the backslash in the regexp has to be written as "\\" in the configuration.properties file.

492

QueueMetrics installation / Re: Problem with broadcast messages

« on: April 19, 2012, 15:17:57 »

It is not meant to last so long. Broadcast messages should remain only a few hours.

493

Scripting QueueMetrics / Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs

« on: April 19, 2012, 10:14:28 »

We track this as issue #1623

494

Scripting QueueMetrics / Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs

« on: April 19, 2012, 10:13:04 »

The RPC interface for QM.findAudio() already allows multiple file names to be returned in the same data block; I am opening up a bug for this issue.

495

MySQL storage and Qloaderd/Uniloader / Re: Qloaderd and mysql version 5.0 - 5.5

« on: April 19, 2012, 10:10:36 »

I wonder why a newer version should have depsolving issues....