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Author Topic: VNC with dynamic Agents  (Read 2620 times)

Bryon.Catlett

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VNC with dynamic Agents
« on: June 21, 2009, 23:20:35 »
Hi I am running QM 1.5.1.  I am wondering how you would be able to use the VNC feature for our training and QA staff with dynamic agents.  I am not sure what other info you may need.
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  • Loway
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Re: VNC with dynamic Agents
« Reply #1 on: June 22, 2009, 12:20:50 »
You should basically update the Asterisk dialplan so that when an agent logs on, the VNC field of the "agenti_noti" table in QM is updated to his currect location. This should not be too hard to do....
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Bryon.Catlett

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Re: VNC with dynamic Agents
« Reply #2 on: June 22, 2009, 18:53:59 »
Thank you so much.  So simple when I hear it that way!!!
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  • Loway
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Re: VNC with dynamic Agents
« Reply #3 on: June 23, 2009, 16:05:54 »
 ;)
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