Topics

16

Problems / MOVED: Wombat Dialer - Sudden crash, no way to bring it back on

« on: October 24, 2013, 11:39:23 »

This topic has been moved to Running WombatDialer.

http://forum.queuemetrics.com/index.php?topic=1766.0

17

Problems / MOVED: Basic Settings Error

« on: October 21, 2013, 11:18:17 »

This topic has been moved to Running WombatDialer.

http://forum.queuemetrics.com/index.php?topic=1760.0

18

QueueMetrics news / QueueWiz - a free Asterisk call-center simulator

« on: September 30, 2013, 13:16:33 »

Hello all,
next week it's Astricon 10 time, so we thought we'd create something that the community could like and use for free. It's a pretty effective tool if you run a call-center or plan to run one.

QueueWiz is the first free web app for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents' engagement, revenue per call and per agent and even hourly margins. Save your simulation and share it via email or social media.

Completely free of charge - no string attached - try it at http://queuewiz.queuemetrics.com

19

Problems / MOVED: Can See Incoming Calls But Agents are Not getting them

« on: September 11, 2013, 13:25:16 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1739.0

20

QueueMetrics news / Securing QueueMetrics with SSL

« on: August 23, 2013, 11:16:06 »

We have a new tutorial available on how to secure QM with SSL - see http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s20.html

21

QueueMetrics news / Astricon 2013

« on: June 28, 2013, 10:51:17 »

Hello all,
we'll be exhibiting at Astricon 2013 in Atlanta - we'll be demoing QueueMetrics and WombatDialer. If you plan to attend, make sure you pass by and say hi. We have an Astricon page at http://queuemetrics.com/astricon.jsp

We are also organizing an (informal) meeting of QueueMetrics users and Asterisk call-center people to discuss and share ideas and experience. If you'd like to join us, we have a Facebook group set up to organize the meeting - see http://www.facebook.com/groups/507826572618269/

Looking forward to meeting you in Atlanta!

 

22

QueueMetrics installation / Running QueueMetrics with OpenJDK 7

« on: June 18, 2013, 12:20:19 »

If you want to try running QueueMetrics with OpenJDK 7 (that is now a mature-enough project to be considered for inclusion) you can run the following commands:

Code: [Select]

yum install java-1.7.0-openjdk-devel
update-alternatives --auto java

cd /usr/local/queuemetrics/
mv java/ java_local
ln -s /etc/alternatives/java_sdk java

/etc/init.d/queuemetrics restart
We are looking for your comments, in terms of performance and stability. The OpenJDK project has come a long way from its beginnings and should now be consider a valid alternative to Oracle's own - see https://blogs.oracle.com/henrik/entry/moving_to_openjdk_as_the

23

QueueMetrics news / Preview dialing from the agent's page

« on: June 11, 2013, 12:57:32 »

Hello all,
we have a small tutorial out on how to get preview dialing - where you have a list of numbers, agents will preview them through a CRM app and will either dial or skip them. It uses WombatDialer (you can test it with the free version to get a taste of how it works).

See http://blog.wombatdialer.com/post/52639475437/preview

Comments welcome!

24

QueueMetrics news / Integration tutorial with SugarCRM and VTiger

« on: May 08, 2013, 11:44:29 »

We have been working on a tutorial on how to integrate the QM Live agent page with the most commonly used CRM software packages - SugarCRM and VTiger.

The tutorials are available here: http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s19.html and the source code can be found on https://github.com/Loway/OpenQueueMetricsAddOns

We look forward to your comments and suggestions - are there other popular CRM packages you'd like to see integrated? do you have experience you want to share about integrating with other packages?

25

Open QueueMetrics Add-Ons / Added Flantel wallboard

« on: May 03, 2013, 08:43:14 »

See http://forum.queuemetrics.com/index.php?topic=1639.0

26

Scripting QueueMetrics / The Flantel wallboard now available as an Open QM Addon

« on: May 02, 2013, 12:42:30 »

Thanks to Barry's kindness, the Flantel wallboard is now available on GitHub for you to use. As the code is a bit old and might  require some clean-up, anyone wants to lend a hand?

You'll find it on https://github.com/Loway/OpenQueueMetricsAddOns/tree/master/flantel-wallboard

27

The tavern / MOVED: Two questions on 13.04 release

« on: April 29, 2013, 17:24:15 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1637.0

28

QueueMetrics news / QueueMetrics press release and case study

« on: April 22, 2013, 09:05:40 »

Our romanian reseller Modulo has a QueueMetrics case-study for their implementation at Modulo Asigurari of an Asterisk-based call-center with disaster recovery.

The case-study is available at http://www.modulo.ro/_blog/Studii_de_caz/post/Eureko-studiu-de-caz
(English translation here: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=it&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.modulo.ro%2F_blog%2FStudii_de_caz%2Fpost%2FEureko-studiu-de-caz&act=url )

A press release is also available here: http://www.agora.ro/stire/solutia-personalizata-dezvoltata-de-tenora-a-generat-cresterea-calitatii-relatia-cu-clientii-e
(English translation: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=it&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.agora.ro%2Fstire%2Fsolutia-personalizata-dezvoltata-de-tenora-a-generat-cresterea-calitatii-relatia-cu-clientii-e )

[Edited: Fixed English translation links]

29

Open QueueMetrics Add-Ons / Project moved to GitHub

« on: April 11, 2013, 12:34:54 »

The project was moved to GitHub. You will find it at https://github.com/Loway/OpenQueueMetricsAddOns

30

QueueMetrics news / QueueMetrics 13.04.2 released

« on: April 10, 2013, 17:12:18 »

Hello all,
we fixed a couple of issues with QM 13.04 when running the new ActivePolling mode - it would break under older versions of IE and many users complained that the call length was not shown correctkly on the agent's page. Also we fixed a bug when running with Oreka storage with encrypted centralized replay mode.

Bugs fixed:
#1885 Agent page: add cache breaker for IE
#1886 Query cache: wrong stats on reset
#1887 Cache: partition name should be case-insensitive
#1888 Agent page: Call order
#1889 Oreka: will not retrieve files in Centralized/Secure mode
#1890 Talking time refresh on the realtime agent page

The new version 13.04.2 is available now on the RM repos and on the downloads page.