Messages

2491

Running QueueMetrics / Re: display pause reasons

« on: June 05, 2008, 10:26:59 »

See this - it comes from the demo system:



Look at the last agent.

2492

Outbound and QueueMetrics / Re: EXPERIMENTAL: replace the queueDial.agi with a pure-scripting solution

« on: June 05, 2008, 10:16:30 »

Yes that is knows - we have tried a number of tricks to do that but it does not seem to be working. Any suggestion is welcome.

The changes of pipes to commas are basically only in the Dial() command, correct?

2493

General Asterisk configuration / Re: what do i need to begin running reports?

« on: June 04, 2008, 10:40:19 »

If you are not sending calls to a queue() command to be processed, QM cannot pick them up (and you do not get the . Likely you are sending the call to an extension straight, not a queue.

2494

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: June 04, 2008, 10:36:01 »

No this does not make sense. There must be a way to add a custom extension to it.
Have you tried asking on the FreePBX forums as well?

2495

General Asterisk configuration / Re: what do i need to begin running reports?

« on: June 03, 2008, 10:39:58 »

It looks like the call is not getting routed to the queue, if you have no CONNECT lines in the queue_log file.

2496

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: June 03, 2008, 10:38:24 »

the module is up

Module                         Description                              Use Count
chan_agent.so                  Agent Proxy Channel                      0
1 modules loaded

 

But I cant dial to callback login

here is the config

extensions_custom.conf
; This file contains example extensions_custom.conf entries.
; extensions_custom.conf should be used to include customizations
; to AMP's Asterisk dialplan.

; All custom context should contain the string 'custom' in it's name

; Extensions in AMP have access to the 'from-internal' context.
; The context 'from-internal-custom' is included in 'from-internal' by default

#include extensions_hud.conf
#include extensions_queuemetrics.conf

[from-internal-custom]

exten => 400,1,AgentCallBackLogin(||@from-internal)

I have a feeling that somehow this extension no. matches something else in your config.

Try adding a line:

Code: [Select]

[from-internal-custom]
exten => 400,1,NoOp(Hello World)

and try changing 400 to 401, 500, 200 or any other number. At some point you should see "hello world" printed.

2497

Running QueueMetrics / Re: display pause reasons

« on: June 03, 2008, 10:34:23 »

It hould already be there, if you use pause reasons and a recent version of QM.

2498

Running QueueMetrics / Re: line in use

« on: June 03, 2008, 10:33:26 »

I think so as well. What matters is that the line that receives ACD (queue) calls should not have any "advanced services" like voicemail turned on. It should be an end-point, simple as that.

2499

General Asterisk configuration / Re: what do i need to begin running reports?

« on: June 02, 2008, 09:17:02 »

yes - run the following command to see lines as they are appended (from the Unix shell):

Code: [Select]

tail -f /var/log/asterisk/queue_log
This should point you in the right direction.

2500

Running QueueMetrics / Re: line in use

« on: May 31, 2008, 09:54:44 »

Well, the main problems with this approach are that:
1. an ACD agents should not be taking other non-ACD traffic
2. there should be no voicemail on an ACD agent

I tell you, #2 is a recipe for disaster in an inbound call center. 

I suggest that you disable the voicemail completely, and/or use different extensions for the "basic" telephony and ACD (most hard- and soft-phones can handle multiple registrations at once), or you use "true" agents.

2501

Running QueueMetrics / Re: One queue in Queue() - many queues in statistic

« on: May 31, 2008, 09:49:35 »

The problem you refer to is true and I think it cannot currentty be solved in Asterisk-only.

Luckily, you can do something like what you ask for by using qloaderd and enabling "subqueues", that is, the optional "url" parameter of the queue is joined to the main queue name. This is often used for DID tracking, but there is nothing stopping you from using it for having multiple "virtual" queues out of one phyiscal queue.

See: http://queuemetrics.com/faq.jsp#faq-037-subqueues-bug239

See also the qloaderd documentation on how to setup the new temp table that it uses.

2502

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: May 31, 2008, 09:39:36 »

Try this:

Code: [Select]

aleph*CLI> module show like agent
Module                         Description                              Use Count
chan_agent.so                  Agent Proxy Channel                      0
1 modules loaded

If missing

Code: [Select]

module load chan_agent.so
and edit /etc/asterisk/modules.conf in order to have the moule loaded at startup.

2503

Running QueueMetrics / Re: cannot listen to recorded calls

« on: May 30, 2008, 10:33:19 »

The message log you get is correct, this basically means that a file was found and it's streaming it.
I am going to run a test for IE7 just now.

-----------------

Update: it looks like it's working. See image here.

2504

Running QueueMetrics / Re: Configuring Call Outcomes

« on: May 30, 2008, 10:20:22 »

Yes, as you cannot change the middle of a file that is being written. On the other side, switchingto MySQL if you really need this feature is pretty simple.

2505

General Asterisk configuration / Re: Ghost Extension, queuecalls hanging up on agents..

« on: May 30, 2008, 10:18:04 »

This is strange - QM does not cache data, so it's in the queue_log file. DO you see the asterisk logged on in Asterisk, by SHOW QUEUES and SHOW AGENTS?