Messages

526

QueueMetrics installation / Re: Problem with Queuemetrics 12.02

« on: March 22, 2012, 11:33:51 »

No - which user is the tomcat process running under? how did you install QM and which is your base distro?

527

Improving QueueMetrics / Re: Passwords in arch_users stored in clear text

« on: March 13, 2012, 08:50:27 »

having encrypted passwords is basically  trivial from a technical p.o.v., but many of our users like the idea of seeing/editing passwords from the GUI. You know when you have hundreds of agents who may lock themselves out or things like that.

528

Improving QueueMetrics / Re: hide/del some data from analysis report

« on: March 13, 2012, 08:48:36 »

We have a way to adjust payroll data, so user sessions can be changed.Of course all activity is logged and scrutinized :-)

529

Scripting QueueMetrics / Re: Working example for php custom wallboard

« on: March 13, 2012, 08:47:13 »

In general, we would like to have a list of available programmers who are skilled at this kind of job - we often have small jobs of this kind that may be interesting for a freelancer.

530

MySQL storage and Qloaderd/Uniloader / Re: Problem with Queuemetrics 12.02 with Agents

« on: March 13, 2012, 08:44:54 »

You should not use a minus in the agent's names, as Asterisk uses it to turn a channel name (like SIP/123) into a channel instance (SIP/123-abcd), so QM tries and tstrips it away.

531

Running QueueMetrics / Re: Duplicate calls in the reports with a Caller-ID set to * when integrate vicidial

« on: March 13, 2012, 08:43:41 »

AFAIK (and I'm not an expert) ViciDial has - or at least used to have - scripts running that periodically fix the logging for abnormal conditions. So it is possible that you get an inconsistent report that gets fixed in a few minutes or seconds.

532

Running QueueMetrics / Re: tomcat memory

« on: March 13, 2012, 08:41:44 »

120000 calls for 7 gigs? this sounds a bit off :-)

533

QueueMetrics installation / Re: [RESOLVED] Queue installation problems:"QueueMetrics database needs updating"

« on: March 13, 2012, 08:40:25 »

 

534

QueueMetrics installation / Re: Problem with Queuemetrics 12.02

« on: March 13, 2012, 08:40:08 »

Under which user is your webapp running? most likely not root.

535

General Asterisk configuration / Re: Upgrading realtime queue_log from 1.6 to 1.8

« on: March 02, 2012, 09:00:56 »

From http://dev.mysql.com/doc/refman/5.0/en/string-functions.html :

"MySQL does not include a function to split a delimited string. "

So you would need some string black magic to separate the data field in its parts - or export to SQL and edit the SQL script using a macro or something.....

536

Improving QueueMetrics / Re: Add logrotation file for Tomcat to Loway repo

« on: February 24, 2012, 10:31:33 »

Thanks I'll add this for the next release. We will have some changes to infrastructure, most notably an easy way to run AGAW :-)

We track this as bug #1587

537

MySQL storage and Qloaderd/Uniloader / Re: database needs updating

« on: February 24, 2012, 10:30:04 »

If the space is finished, most likely MySQL tables have been corrupted. Run a table repair or restart from a backup if it should not work.

538

Running QueueMetrics / Re: JDBC_URL in web.xml use utf8

« on: February 24, 2012, 10:28:51 »

That would be nice.

539

Running QueueMetrics / Re: Running voicemail reports

« on: February 24, 2012, 10:28:24 »

This is a bit outside of the scope of QM.... unless you want  to track each voicemailbox as a separate queue and create "fake" logs for each voicemail call.

540

Running QueueMetrics / Re: Setting up Tomcat logrotation on CentOS

« on: February 24, 2012, 10:27:32 »

That's very nice, can we add this to the QueueMetrics Advanced Configuration Manual?