Topics

151

General Asterisk configuration / MOVED: Installing outbound queues for Asterisk on TrixBox

« on: March 06, 2008, 10:42:23 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=21.0

152

General Asterisk configuration / MOVED: Problem in outbound queue

« on: March 06, 2008, 10:41:58 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=141.0

153

General Asterisk configuration / MOVED: Logging Out Going Calls without having to hit any code?

« on: March 06, 2008, 10:41:25 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=104.0

154

QueueMetrics news / QueueMetrics runs on PBX in a Flash

« on: February 15, 2008, 13:40:45 »

We have prepared a small tutorial to run QueueMetrics on Pbx in a Flash (see http://pbxinaflash.com/ if you have never seen it).
This is actually pretty easy to do, as it is based on CentOS as most Asterisk distributions.

You can find the new tutorial at http://astrecipes.net/index.php?n=350

155

MySQL storage and Qloaderd/Uniloader / Qloaderd 1.9 just released

« on: January 19, 2008, 17:49:08 »

See http://forum.queuemetrics.com/index.php?topic=172.0

156

QueueMetrics news / New Qloaderd release: Database-driven agent rewriting

« on: January 19, 2008, 17:48:22 »

We just released a new version of Qloaderd (1.9) that is able to run the translation of Agent channel names from a MySQL table. Once you enable the new functionality by setting

Code: [Select]

my $dbAgentRewrite = 1;
what it does is that it checks every Agent entry versus the table qlog_rewrite and, if it matches, the new rewritten value is stored for QM to parse.

You will find more details in the section of the enclosed manual called "Database-driven agent rewriting".

The new Qloaderd is available for download at http://queuemetrics.com/download.jsp

157

QueueMetrics news / Phone problems (again!)

« on: January 18, 2008, 11:54:01 »

During the last couple of days, our telephone system has been migrating from the old  Italian DID to a new line into our Swiss offices. Unfortunately the migration is  encountering some problems, so at the moment both numbers are non-working. Please  contact us by e-mail only. We expect to have this issue resolved in a couple of days.

By the way, the new number will be +41-91-6309886, both for voice and fax.

158

QueueMetrics news / Winter holidays

« on: December 23, 2007, 12:49:32 »

Our offices will be closed for the Winter holidays from December 23, 2007 to January 2nd, 2008. Email support will still be available using our main support mailbox. All other activities may be delayed during this period. 

We wish everybody a Merry Christmas and a great 2008!

159

QueueMetrics news / IMPORTANT: error in the extensions_queuemetrics.conf that ships with 1.4.3

« on: December 18, 2007, 17:35:15 »

We have noticed that there is an error in the extensions_queuemetrics.conf file  that ships with 1.4.3 and will prevent automatic login of agents.

Where the file shows:

Code: [Select]

exten => 20,2,AgentCallBackLogOn(${AGENTCODE}||${AGENT_EXT}@agents)
You must change the LogOn to Login, as follows:

Code: [Select]

exten => 20,2,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@agents)
We are fixing this for the next release but please do the changes manually on existing systems.

We apologize for the inconvenience.

(thanks to Criss for pointing that out)

160

QueueMetrics news / New FAQs added

« on: November 25, 2007, 19:37:49 »

We just added a couple of new FAQ entries to be found on: http://queuemetrics.com/faq.jsp

• How to use subqueues
• How to write internationalized data to the database

We will also be releasing version 1.4.3 soon, likely by the end of this week.

161

QueueMetrics news / Phone problems

« on: October 01, 2007, 20:29:41 »

Our telephone lines are not working at the moment - please contact us by email only until new notice.

162

MySQL storage and Qloaderd/Uniloader / Tutorial: MySQL storage and clustering with QueueMetrics

« on: September 16, 2007, 18:06:17 »

As this is a major point of misunderstanding when dealing with a new QueueMetrics installation, we creted a tutorial that explains step-by-step how to set up QueueMetrics in order to make use of the MySQL storage model and of clustering, as well.

The tutorial is called "Understading MySQL storage and clustering" and is immediately available for download on the downloads page, under "Misc Documentation" by the bottom of the page.

See http://queuemetrics.com/download.jsp

163

QueueMetrics news / New tutorial on MySQL storage and clustering.

« on: September 16, 2007, 18:04:36 »

As this is a major point of misunderstanding when dealing with a new QueueMetrics installation, we creted a tutorial that explains step-by-step how to set up QueueMetrics in order to make use of the MySQL storage model and of clustering, as well.

The tutorial is called "Understading MySQL storage and clustering" and is immediately available for download on the downloads page, under "Misc Documentation" by the bottom of the page.

See http://queuemetrics.com/download.jsp

164

QueueMetrics news / QueueMetrics 1.4.2 - bug fix release

« on: September 09, 2007, 11:44:56 »

We have noticed that there was a bug in version 1.4.1 that prevented some sites to listen to their recorded calls. We have fixed this bug (#201) and released a version that addresses this problem. We apologize for the inconveniece and urge to update to version 1.4.2 in case you're experiencing problems with the recorded call listening feature.

You can download the latest version immediately from the downloads page, together with the updated 130-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

http://queuemetrics.com/download.jsp

165

QueueMetrics news / QueueMetrics 1.4.1 out today

« on: September 05, 2007, 13:04:56 »

The latest version of QueueMetrics is out today.
This is mainly a bug-fix releae over 1.4.0, with a lot of stuff fixed and improved - the most important new addition is that QueueMetrics now supports dynamic logins per queue if you run under Asterisk 1.4.

1.4.1 - 2007-09-05
====================
- Support for dynamic queue logon through AddMember and RemoveMember verbs (EXPERIMENTAL) (#134, #137)
- Pause codes are now shown on the Realtime page (#154)
- Raw agent sessions: it is now possible through a configuration switch to see ALL agent sessions and not only those where they've taken at least one call. (#171)
- It is now possible to make the agent code on the agent's page unchangeable. (#174)
- It is now possible to hide the export buttons on the Realtime page (#51)
- The licence page now shows Java time and MySql time, to make it easy to spot timing problems. (#178)
- Agents without a password can now be imported directly from agents.conf, their password in QM being the same as their agent code (e.g. 'Agent/101' will have passord '101') (#172)
- The default configuration file that ships with QM is compatible with TrixBox, as it's teh most common environment. (#173)
- The time zone offset value was not working correctly in version 1.4 (bug #192)
- New clustering licence model fully supported. (bug #193)
- Bug #168: The Wallboard and Licence pages would not compile on some containers
- Bug #169: Zero-second connect times now allowed in the realtime page
- Bug #176: Tables now appear correctly aligned in Firefox
- Bug #160: Custom reports buttons have been swapped back to their pre-1.4 positions. Sorry guys.
- Bug #175: Sometimes agents would not be assigned to the correct level in the Agent Sessions page.
- Bug #179: Qloaderd ingnores HEARTBEAT records when deciding where to start uploading data.
- Bug #183: Multiple page encoding - a very rare bug - solved.
- Bug #184: The channel name normalizer was sometimes too eager to chop off channel data to get the channel name.
- Bug #106: Check if a file can be streamed and output an error message if it cannot.
- Bug #159: The database update tool for 1.4.0 would crash if an index was missing.
- Bug #177: The login page will now auto-focus on loading to the input field.
- Bug #187: Malformed RINGNOANSWER / AGENTATTEMPT series could cause QM to crash.


The website will be upgraded in a few hours, but it's already available for yum users. See http://queuemetrics.com/download.jsp