Topics

1

Running QueueMetrics / Korean is not displayed in PDF reports....

« on: July 24, 2013, 11:45:05 »

Hi, Everyone.
I'm trying to create a PDF report with Queuemetrics 13.04, but Korean Language is not supported.
How can I solve this problem?

Excel is no problem...

2

Running QueueMetrics / Is it possible?

« on: July 13, 2009, 09:30:58 »

Hello all?

I want to open the URLs immediately when a Agents receive a call.

Is it possible?

3

Running QueueMetrics / Anybody knows this?

« on: July 07, 2009, 06:57:04 »

Hello?
I've found something weired ...
When i set the file extension of call record file as .WAV (upper case)
the file sizes  are very smaller than lower case .wav

Can anybody explain the why?

4

Outbound and QueueMetrics / How can I change when I want to monitor outbound call that is using PSTN (Zap ch

« on: May 07, 2009, 03:31:31 »

Hello?

Anybody help me...

I want to monitor outbound calls. and my asterisk is configured to using PSTN for all outbound calls.

I tried to use  the default configure of extensions_queuemetrics.conf..

   ....
   ...

   exten => 14,6,ChanSpy(SIP/${QM_CALLERID}|q)

but it is not working... I think I should change the ChanSpy(SIP/...) to ChanSpy(Zap/xxxx) likely...

How should I change it?

5

Improving QueueMetrics / Assisted Dial Function on Detail Unanswered call page...

« on: April 30, 2009, 11:54:32 »

I think QM 1.5.2 is very useful.... and is achieved much.

I have an idea for more convience. When we open the detail Unanswered call page, we need to dial to missed number.
so if there a button to dial , it would be very convient. 

6

Running QueueMetrics / Is it a bug??

« on: April 24, 2009, 02:36:07 »

I upgraded to 1.5.1
and I found a bug.

The option "default.showLostCallsWhenFiltering=true" is not work.

Check up. please...

7

Running QueueMetrics / Location Key and Call stats.

« on: September 05, 2008, 15:13:30 »

Hello?

I found something weired.

When any user have a key on a Location and the user open the realtime page and select the Location, the user can see the only agents of the Location. This works well and it is good function.

But after this, "Unanswered calls" are not counted in all other pages and "Total calls processed"  values are same with "Answered calls" so 100% ans.

That is not occured before opennig the realtime monitoring page or selects the Location value as '-'.

Check it please.

Thanks.

8

Outbound and QueueMetrics / Realtime monitoring of outbound queue

« on: September 05, 2008, 10:47:14 »

Hi, everyone!

I want to realtime monitor of outbound queue.
and I tried everything by manual but I can't find realtime monitor icon or button.

How can i do? Help me....

9

Running QueueMetrics / Realtime Monitoring Issue(version 1.4.4 and 1.4.5)

« on: September 02, 2008, 01:23:56 »

Hello all?

I've installed the QM 1.4.5 and everything was OK.
But I discoverd something wrong.

On Realtime Monitoring page, the buttons "hide agents', 'show all queues', and 'show members only'
are not working at first time.

after click the button 'Hide calls', then the others working well.

What's the problem?