Upgrade from 1.4.4 to 1.4.7 problem

[tank30]

Hi,
 after upgrading to 1.4.7 from 1.4.4 the possibility for listening to recorded calls is lost. I cannot listen to recorded calls even though they are there.
I used qm_show_files.do  and the files are there!
Also another strange thing is after downloading and installing 1.4.7 , the license info gives me the below:
Software release: Loway QueueMetrics - 1.4.4
Maximum licenced agents:     20 [S:1]
Licence expires on:  2011-05-02
   Show end-user licence agreement 
 
Operating System:  O.S.: Linux - Ver: 2.6.18-4-amd64 - amd64 
Java Runtime:  Version: 1.5.0_14
Vendor: Sun Microsystems Inc.
Class Version: 49.0
Java Home: /usr/lib/jvm/java-1.5.0-sun-1.5.0.14/jre
[...] 
System path:  /var/lib/tomcat5/webapps/queuemetrics/WEB-INF 
Loway TPF:  Version: $Revision: 1.47 $ #Build: 1221#P 
Language pack:  $Id: queuemetrics_en_US.properties,v 1.19 2008/06/23 19:13:07 lenz Exp $ 
System time:  Java Time: 2008-11-06 16:22:55 [1225981375]
Java Time Zone: Europe/Nicosia
MySQL Time: 2008-11-06 16:22:55.0 [1225981375] 


which is a bit strange!!!!!

[tank30]

Here is part of the log for when requesting data for a specific call:

2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Estraggo dati della riga #73
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Searching audio: srv: '' clid: '1225966461.2242'
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Condiz: true.true.true.
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Cerco files contenenti '1225966461.2242' nella directory '/var/spool/asterisk/monitor/'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Trovato file: '/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-11-06-12:14:45-99219345-1225966461.2242-.WAV'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:43 StandardContext[/queuemetrics]LowayTransactionController: [89796CC55655555304C521DA85F9358D] Tempo totale esecuzione verbo 'qm_popup_call': 617 ms



It seems that the file is found but the URL does not show up in the new popup window so i can listen to it..

[QueueMetrics]

Can you post a  screenshot of the popup? it really looks like the file is found. Mybe it just hides because the popup is too small for your fonts/browser settings?

[tank30]

Hi,
here is the snapshot.

http://i36.tinypic.com/qx78jn.jpg

[QueueMetrics]

Does your user have all required kays as per http://queuemetrics.com/manuals/QueueMetrics%20User%20Manual%20147.htm#_Toc209947486 ?

[tank30]

Hi, I have tried with both an admin user, and a user with ALLKEY and CALL MONITOR key.

[QueueMetrics]

What do you get if you run the qm_show_files.do transaction as described?

[tank30]

I get a really big list of filenames. Here is the start of the page



Show filesystem
This page is a helper to trace the content of available directories under the "default.monitored_calls" parameter.

User has the CALLMONITOR key? true
Search path: /var/spool/asterisk/monitor/



.gsm files


.wav files


.WAV files
/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-08-03-19:50:08-26944079-1217782179.304-.WAV
/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-11-20-20:09:17-99240796-1227204530.2741-.WAV
/var/spool/asterisk/monitor/queue-Outbound-2008-10-15-10:46:42-131-1224056802.1370-.WAV
/var/spool/asterisk/monitor/queue-Outbound-2008-08-30-11:21:12-131-1220084472.283-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-07-15-13:22:18-99328533-1216117295.2581-.WAV
/var/spool/asterisk/monitor/queue-Outbound-2008-09-17-15:41:53-131-1221655313.3939-.WAV
/var/spool/asterisk/monitor/queue-Reception333-2008-05-06-11:39:03-22772973-1210063143.2407-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-07-18-14:22:47-96547922-1216380136.3010-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-07-15-14:27:49-99814514-1216121233.2881-.WAV
/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-04-25-11:30:58-99626130-1209112226.175-.WAV
/var/spool/asterisk/monitor/queue-TechSupportQueue-2008-11-14-13:55:33-99537729-1226663697.2965-.WAV
/var/spool/asterisk/monitor/queue-AccountingQueue-2008-08-21-09:24:50-99440121-1219299860.413-.WAV
/var/spool/asterisk/monitor/queue-AnyOtherQueue-2008-06-17-11:11:08-25633047-1213690233.1203-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-09-25-17:56:50-25721285-1222354569.4577-.WAV
/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-04-01-10:09:23-22325032-1207033732.58-.WAV
/var/spool/asterisk/monitor/queue-AnyOtherQueue-2008-10-31-19:05:13-99409779-1225472674.7107-.WAV
/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-09-24-12:08:14-22387751-1222247259.2020-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-08-01-16:19:10-99592366-1217596701.2760-.WAV
/var/spool/asterisk/monitor/queue-TechSupportQueue-2008-09-06-12:17:22-99889746-1220692609.485-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-10-18-13:13:33-96573166-1224324767.507-.WAV
/var/spool/asterisk/monitor/queue-SalesQueue-2008-10-17-09:13:38-22482227-1224224013.526-.WAV
/var/spool/asterisk/monitor/queue-TechSupportQueue-2008-05-14-10:33:23-26819735-1210750371.1366-.WAV

[tank30]

Anyone else having this issue? The users are getting really upset here... 
They are probably setting up a lynch mob right now!

[QueueMetrics]

It looks like the data is actually there. Anybody else has this same problem?

Please send over:
- a complete dump of your database
- a tar of your running web application (so we have licence and configuration)
this way we can try and see what goes wrong.

Please send them to Loway - tell it's issue #555

[tank30]

Hi,
  i have sent the reqistered info to queuemetrics (at) loway dot ch  but the mail  keeps coming back because the mailbox is full!
I am eagerly waiting for news.

thanks! 

[QueueMetrics]

You are right. Please try againg in an hour or so -we are checking what went wrong.

UPDATE:
The mailbox is working now.

[tank30]

Files sent via mail succesfully today!   
I guess you cleand up your inbox!   

[QueueMetrics]

Yes exactly. It seemed to work just fine for regular email, but your mailings were just too big for the remaining space 

[tank30]

Hi,
Did you find out anything using the files i sent?