931
Running QueueMetrics / Re: Communication error on wallboard
« on: January 20, 2011, 09:59:30 »
I really should see the error - you sure there is none?
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932
Running QueueMetrics / Re: Agents currently logged in not parsed correctly
« on: January 20, 2011, 09:58:42 »
Nice to know it's fixed.
933
Running QueueMetrics / Re: Talk time by interval
« on: January 20, 2011, 09:58:20 »
You mean, you want to know how much was the average talk time between (say) 11 and 12 AM?
935
General Asterisk configuration / Re: Unable to use Live Monitoring with FreePBX in Device/User Mode
« on: January 20, 2011, 09:57:07 »
On Asterisk 1.4, if you are recording a channel, you cannot chanspy it as well. May this be the case?
936
QueueMetrics installation / Re: Database changes in version 1.6.3
« on: January 20, 2011, 09:56:09 »
Yes they should be applied automatically , but they are always in WEB-INF/README/Updating.txt for checking.
938
Running QueueMetrics / Re: Vicidial y Queuemetrics.
« on: January 19, 2011, 09:13:25 »
Yes you have data in the database, and this is good.
Likely, you have to set:
So that QM knows it's working with a cluster.
Likely, you have to set:
Quote
default.queue_log_file=cluster:*
So that QM knows it's working with a cluster.
939
Running QueueMetrics / Re: How to get a report of a pause code only?
« on: January 19, 2011, 09:09:42 »
940
Running QueueMetrics / Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
« on: January 19, 2011, 09:09:23 »
We are planning something like that 
941
MySQL storage and Qloaderd/Uniloader / Re: database maintenance
« on: January 18, 2011, 16:03:46 »
Yes.
Make a backup first!
Make a backup first!
942
Outbound and QueueMetrics / Re: Outgoing SIP to use
« on: January 18, 2011, 16:03:03 »
You should use your Outgoing dialplan to dial ${theChannel}/${EXTEN} where you now set Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
943
Running QueueMetrics / Re: Agents currently logged in not parsed correctly
« on: January 18, 2011, 16:00:12 »
Try to do the logins/logoffs as g-1234-1 instead of g-1234. Qm will stripo off the final "-1" and yiou should be OK.
944
Running QueueMetrics / Re: How to get a report of a pause code only?
« on: January 18, 2011, 15:58:39 »
Yes sorry you are right. There is no way to search for a pause code now.
945
Running QueueMetrics / Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
« on: January 18, 2011, 15:57:45 »
Did you set
?
Quote
default.pausecoderequired=true
?