Realtime displays active calls and ringing for for one agent at a time.

[EPA]

Hello,

In "calls in process," the realtime display agents with call active while the same agent appears with ringing other entry.
How I can do to show only active calls?

Software Version:
Loway QueueMetrics - 13.04.2
  asterisk 1.6.2.22

Llamadas en proceso:
    Cola     Llamante     Entró     IVR   Esperando     Duración     Agente     MOH   Srv   
    cc   "cotizacion" 84305659    08:18:25        1:53   0:54    Rudy Reyes          ****active call****

    cc   "cotizacion" 87789946    08:19:26        1:46   -    Rudy Reyes  Ringing #86   ****ringing****       

    cc   "cotizacion" 22782400    08:21:45        2:07   -160 s    Cindy Garcia Herrera          

    cc   "sugerencias" 22399798    08:22:37        -85 s   -    Rudy Reyes  Ringing #20  ****ringing****

thanks!

[QueueMetrics]

This is not a Qm issue but your Asterisk is trying to dial agents even if they are on a conversation. Make sure this does not happen