Pause reasons "-"

[mudcow007]

Hello all

We are currently running and older version of Queuemetrics 1.4.4 (i haven’t had a chance to upgrade yet) and we have a strange pause reason available to agents. in the pause reason drop down list it just shows a hyphen "-"

http://i25.photobucket.com/albums/c81/mudcow007/pause.jpg

also when we go into filter on specific agents certain agents seem to be able to pause on a blank pause reason? although there arnt any blank pauses configured.

http://i25.photobucket.com/albums/c81/mudcow007/blanks.jpg

is there anyway of removing these strange pauses??

Thanks

[QueueMetrics]

Hello I think this is a bug - the "-" should mean "no pause code", while in the reports the hyphen should mean "pauses without a pause code".

I would likel to see a piece of your queue_log that reproduces the problem - plese send it to our techical support, cite bug #761.

[mudcow007]

hi here are the "re-upped" images





i will send over the Queue_log now