1081
General Asterisk configuration / Re: .call file for PAUSE and UNPAUSE is chowned root.root hence it doesn't work - ??
« on: October 26, 2010, 14:08:36 »
Do not use the callfile, use the tcp:user:pass@server format!
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1082
General Asterisk configuration / Re: Realtime Report-Calls Waiting - Showing negative time values, cannot clear them
« on: October 26, 2010, 14:07:43 »
But did you change the clock JUST ONCE or do you change it all the time?
1083
QueueMetrics installation / Re: QM 1.6 and realtime queue_log
« on: October 26, 2010, 14:06:35 »
You should have something on Asterisk's log, e.g. on the FULL log.
1084
General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?
« on: October 25, 2010, 10:14:49 »
No at the moment this is the closest approximation 
1085
General Asterisk configuration / Re: Not showing BUSY agents in Bsy state
« on: October 25, 2010, 10:13:44 »
Both are caused by the same reason -the agent is not busy from the POV of Asterisk's queues. Ideally, you would pause them.
1086
General Asterisk configuration / Re: Realtime Report-Calls Waiting - Showing negative time values, cannot clear them
« on: October 25, 2010, 10:12:41 »
Ok so just leave as they are. it may be that some calls that were active wehn you changes the clock may have incorrect timestamps, but they should be a very small number.
1087
Outbound and QueueMetrics / Re: Members & Realtime Wallboard changes
« on: October 22, 2010, 09:30:46 »
1. you don't need to use hotdesking.
2. if you only do outbound, you don't even need logins
3. you can currently do that by running a report for the current day
2. if you only do outbound, you don't even need logins
3. you can currently do that by running a report for the current day
1088
General Asterisk configuration / Re: Realtime Report-Calls Waiting - Showing negative time values, cannot clear them
« on: October 22, 2010, 09:28:56 »
Do you have such values in the reports or in the realtime screen?
1089
Running QueueMetrics / Re: Login and Logout sessions missing
« on: October 21, 2010, 09:03:56 »
1090
General Asterisk configuration / Re: Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?
« on: October 21, 2010, 09:03:36 »
Try setting realtime.waitAlarmOnLiveCalls=false
1091
General Asterisk configuration / Re: Wallboard doesn't show accurate information
« on: October 21, 2010, 09:02:19 »
You can set:
to see them all, even when they don't have calls.
Code: [Select]
default.useRawAgentSessions=trueto see them all, even when they don't have calls.
1092
QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter
« on: October 21, 2010, 09:00:25 »
I agree 
1093
QueueMetrics installation / Re: Starting QM on Elastix 2.0.2 64-BIT
« on: October 21, 2010, 08:59:49 »
1094
Running QueueMetrics / Re: Login and Logout sessions missing
« on: October 20, 2010, 11:00:23 »
Lorenzo says yesterday agents were showing correctly.
1095
General Asterisk configuration / Re: Wallboard doesn't show accurate information
« on: October 20, 2010, 10:58:56 »
Lorenzo says the issue should have been fixed and yesterday it was all working.