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Author Topic: How to control calls from non queues??  (Read 3567 times)

earenas

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How to control calls from non queues??
« on: September 07, 2011, 17:51:48 »
Hi everyone, I have testing Queuemetrics before to decide buying, and I have a doubt.

Exist anyway to control the incomings calls that we received but they are sent for "Time Conditions" to announcement, for example when we are "outside office".

Thanks. :D
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QueueMetrics

  • Loway
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Re: How to control calls from non queues??
« Reply #1 on: September 13, 2011, 14:50:29 »
What do you mean by "control"? :-)
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earenas

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Re: How to control calls from non queues??
« Reply #2 on: September 30, 2011, 15:03:56 »
With "control", i mean:  I want to see the calls in real time and have statistics. To know who many calls are not receiving a queue.

Thks.
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QueueMetrics

  • Loway
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Re: How to control calls from non queues??
« Reply #3 on: October 06, 2011, 12:32:05 »
QM is for call-center usage, so its unit of monitoring is the queue. It is possible to track other calls as well, but you have to program that at the Asterisk dialplan level.
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