1846
General Asterisk configuration / Re: Subqueue Reports
« on: September 03, 2009, 10:23:50 »
are you sure you are accessing the right partition? look on the Licence page.
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1847
General Asterisk configuration / Re: Subqueue Reports
« on: September 02, 2009, 08:56:36 »
Go create a queue which definition is "993.1111111111" and with a name of your choice.
Then you can create a queue like "993.*" tpo report on all subqueues of 993 (BUT they must first exist as individual items).
Then you can create a queue like "993.*" tpo report on all subqueues of 993 (BUT they must first exist as individual items).
1848
General Asterisk configuration / Re: very much files event_log,queu_log , already eliminated rotation
« on: September 02, 2009, 08:54:49 »
This is really weird.... looks like there is some process tellimg Asterisk to restart a lot of times.
1849
Scripting QueueMetrics / Re: QM.realtime issue - The result data is frozen
« on: August 29, 2009, 14:21:33 »
I think so. You should see the realtime page working.
If it's not, likely it's one or more of the following things:
- you are asking for the wrong queue
- the qloaderd is not working
- the time on the Asterisk server is far off from the time on the QM server
- you are reporting from the wrong partition
If it's not, likely it's one or more of the following things:
- you are asking for the wrong queue
- the qloaderd is not working
- the time on the Asterisk server is far off from the time on the QM server
- you are reporting from the wrong partition
1850
Scripting QueueMetrics / Re: QM.realtime issue - The result data is frozen
« on: August 28, 2009, 09:03:28 »
First thing: if you look at the realtime page of QM, is data being shown as it happens or is it frozen?
Second thing: are you sure your XML-RPC lib is not caching the connection URL?
Second thing: are you sure your XML-RPC lib is not caching the connection URL?
1851
Running QueueMetrics / Re: refresh realtime Agent page
« on: August 28, 2009, 09:01:42 »
That's the same setting. 
1852
General Asterisk configuration / Re: Logging dynamic agents in a custom mass-login script
« on: August 28, 2009, 09:01:07 »
Why don't you have each agent log in automatically when they are available? if you do mass-login and for some reason one of the usual agents is sick, you still have the agent logging on and her phone ringing.
Using the agent's page in QM, you can have each agent add all the queues they are to work on at the click of a button - you can have tens of queues and they don't need to remember it.
Using the agent's page in QM, you can have each agent add all the queues they are to work on at the click of a button - you can have tens of queues and they don't need to remember it.
1853
General Asterisk configuration / Re: Subqueue Reports
« on: August 28, 2009, 08:58:47 »
Cna yuou post an example of a call from the queue_log table?
1854
QueueMetrics installation / Re: Elastix 1.5.2
« on: August 28, 2009, 08:57:55 »
What is the problem you are having? being based on FreePBX, the queue configuration should be the same as TrixBox....
1855
Improving QueueMetrics / Re: Forgot Password option
« on: August 24, 2009, 23:21:07 »
Can I post this as a part of the Open QueueMetrics Add-ons collection?
1856
General Asterisk configuration / Re: Subqueue Reports
« on: August 24, 2009, 23:20:12 »
Did you enable subqueue-rewriting in the qloader script?
Can you post an example of the logs that are recorded for a call?
Can you post an example of the logs that are recorded for a call?
1857
Running QueueMetrics / Re: Call over 30 minuites QM reports agent status incorrectly
« on: August 21, 2009, 18:13:51 »1858
QueueMetrics installation / Re: Installation on Debian failing
« on: August 21, 2009, 18:12:55 »
This is strange - your MySQL was listening on the ethernet interface and not on loopback?
1859
Running QueueMetrics / Re: license limits on reports
« on: August 20, 2009, 11:55:29 »
You should reuse agent codes then.
1860
QueueMetrics news / AGAW released
« on: August 20, 2009, 11:54:16 »
The Agent Awareness module of QueueMetrics is finally out of beta and available as a separate purchase - and you get a 50% discount if you purcahse it within December 2009!
The AGAW module lets your agent see the queue statistics, be informed in real-time to what is going on and start chat sessions with their supervisors. It is meant for large-scale distribuited call-centers where a high, real-time awareness of goals and targets is needed. It embeds into the Firefox browser and does not disrupt web-based CRM / form filling by the agent.
For further information on the AGAW module, see the QueueMetrics User Manual.
http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s08.html
The price list is available here on the Licence page: http://queuemetrics.com/licence.jsp#AGAW
If you would like to run an AGAW demo on your own QueueMetrics system, please apply for a three-month free AGAW demo key.
Supportcan be found in the AGAW board in this forum: http://forum.queuemetrics.com/index.php?board=15.0
The AGAW module lets your agent see the queue statistics, be informed in real-time to what is going on and start chat sessions with their supervisors. It is meant for large-scale distribuited call-centers where a high, real-time awareness of goals and targets is needed. It embeds into the Firefox browser and does not disrupt web-based CRM / form filling by the agent.
For further information on the AGAW module, see the QueueMetrics User Manual.
http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s08.html
The price list is available here on the Licence page: http://queuemetrics.com/licence.jsp#AGAW
If you would like to run an AGAW demo on your own QueueMetrics system, please apply for a three-month free AGAW demo key.
Supportcan be found in the AGAW board in this forum: http://forum.queuemetrics.com/index.php?board=15.0