QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.
Track your contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention, installation and configuration.
If you are testing QueueMetrics-Live on your PBXact platform (powered by FreePBX), follow our new guide for a quick setup:
https://www.queuemetrics.com/blog/2020/02/12/QueueMetricsLive-installation-PBXact/?lid=U160
