One SIP extension for many Agents

[gopal2k]

Hi,

I have a outbound queue, can I make use of one SIP extension to be used for two or three agents, since we do have a shift and in one shift will login to QM with his own ID and the extension is mapped to the current agent and the agent logging in another shift...

Basically one SIP extension to many agents (1 to many)...

Will this be possible?

Regards,

[QueueMetrics]

That's what we call hotdesking - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page

[gopal2k]

Thanks for the comments,

And what about reports, will I get reports based on different agents?

[QueueMetrics]

Yes by using hotdesking you will track people, not phones. That's why you use it.