Author Topic: Any way to log out agents from admin page?  (Read 8374 times)

luiz@tribecapediatrics

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Any way to log out agents from admin page?
« on: August 14, 2012, 15:51:03 »
I was wondering if there is anyway we can force an agent to logout from the queue they are logged into. Or if there anyway we can force a global log out at certain time, like running a cron job.

Thanks.

Luiz

QueueMetrics

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Re: Any way to log out agents from admin page?
« Reply #1 on: August 24, 2012, 11:46:49 »
In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:

Code: [Select]
asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

and so on...

luiz@tribecapediatrics

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Re: Any way to log out agents from admin page?
« Reply #2 on: September 04, 2012, 19:18:24 »
I am running the latest version but I still can't find where to log off the agents from the Administrator screen.

Thank you


Anthony

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Re: Any way to log out agents from admin page?
« Reply #3 on: September 05, 2012, 09:30:46 »
The latest version offers drop-down menus available to administrators from the Realtime monitoring page.

These features are described and shown in the following link:

http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s04.html#B1624_733 

SCG

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Re: Any way to log out agents from admin page?
« Reply #4 on: July 31, 2015, 15:51:56 »
In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:

Code: [Select]
asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

and so on...


Thanks for these cron stuffs.  Another way to do this from the VOIP phone is to dial the QueueExtension followed by **, and then follow the IVR instructions.