Messages

1

Scripting QueueMetrics / Re: Pulling Data with xmlrpc does not return results shown in Queuemetrics

« on: December 09, 2009, 13:41:42 »

default.useRawAgentSessions=false

Im changing it to default.useRawAgentSessions=true

Seems to behave like I want it  thanks!

2

Scripting QueueMetrics / Pulling Data with xmlrpc does not return results shown in Queuemetrics

« on: December 08, 2009, 21:24:47 »

It seems that if I pull data for a date with php or java for DetailsDO.AgentPauses it will only return agents that actually made a call or took inbound calls.
However pulling the same data from the Agents Tab and then total pause activity detail returns the agents that did not make or take calls.

We have agents that sign into QM and may not take calls because they are assisting on the floor.

Has anyone seen this issue, is there a bug for it currently, or is this how it is intended to work?

3

Running QueueMetrics / Re: Call outcomes are not saved reliably

« on: September 18, 2009, 19:18:45 »

I am using Queuemetrics in a 400 seat call center and we are having issues with this as well. Some calls can not be coded (given a disposition) does anyone else see this problem and if so were you able to resolve it?

4

Scripting QueueMetrics / Re: QM.Stat Method Questions

« on: October 04, 2008, 19:55:16 »

Can I get an example of the List Value as it would be used?

Also is is possible to do math in the queries? For example I would like to sum all the values that AgentsDO.AnsCallsQueues  returns


Thanks in advance

5

Scripting QueueMetrics / QM.Stat Method Questions

« on: October 04, 2008, 04:52:38 »

What is list used for as described in the manual below:
9. (List) A list of the required analyses to be returned to the client. Each analysis
name must be supplied as a String.

Is this so we can pull custom queries?

6

Outbound and QueueMetrics / Re: EXPERIMENTAL: replace the queueDial.agi with a pure-scripting solution

« on: August 20, 2008, 16:42:44 »

I have tried to Impliment the pure scripting solution but have run into a few issues.
I am using Asterisk 1.4.19 and Elastix  QM is working great and the OB Call are actually posting to the Java app but the call is not completing getting the "ALL CIRCUITS ARE BUSY NOW" message through the sip phone.

When I dial 82035551212 I am getting the below in my CLI
(203 is my queue and 8 is the dial rule in my outbound route  that directs the call down the Trunk that was configured just like the PDF states)

I currently have 3 trunks set up
ZAP/g0 ( Pri trunk)
SIP/RIOTRU (Sip Trunk)
Local/$OUTNUM$@queue (Custom trunk for queuedial)

Im sure im not doing something correctly please advise

Code: [Select]


   -- Executing [s@qm-queuedial:8] Dial("Local/2035551212@queuedial-3c8f,2", "SIP/5551212|30|gM(queuedial-answer^1219242382.10^QDV-Agent/20000^q-203^Agent/20000^1219242382)") in new stack
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [s@qm-queuedial:9] Set("Local/2035551212@queuedial-3c8f,2", "CAUSECOMPLETE=") in new stack
  == End MixMonitor Recording Local/2035551212@queuedial-3c8f,2
    -- Executing [s@macro-outisbusy:2] Playback("SIP/20000-b7a27c30", "pls-try-call-later|noanswer") in new stack
    -- <SIP/20000-b7a27c30> Playing 'pls-try-call-later' (language 'en')

Knightfal