Topics

1

Scripting QueueMetrics / Pause Details via XML-RPC

« on: July 14, 2008, 23:37:12 »

Hi,

I'trying to get agents pause detailed informations via' XML-RPC queries and I'm not able to find those informations
in  QM.stats blocks.
Is it possibile to get the same informations available via standard queuemetrics interface in agents stats page?

I need to collect in a single web page per day and per agents detailed information about pause begin, end and reason.

Thanks in advance.

   ---F.

2

Running QueueMetrics / Report customization & realtime customization

« on: November 25, 2007, 18:59:46 »

Hi,
is it possible ti create custom report layouts? I need to creare reports with only some information so i need some tables to be hidden, can I?

In visitor realtime monitor i need to delete Agents column, is it possible?

Thanks!

3

Outbound and QueueMetrics / Problem in outbound queue

« on: October 30, 2007, 23:22:40 »

Hi,
I've a problem in outbound queues Agent placing calls can'be identified.

In extensions_custom.conf I put:

; Queue out
[queuedial]
exten => _X.,1,SetVar(MY_QUE=${EXTEN:0:1})
exten => _X.,2,SetVar(MY_NUM=${EXTEN:1})
exten => _X.,3,Set(MY_AGENT=${AGENTBYCALLERID_${CALLERIDNUM})
exten => _X.,4,NoOp,Ag: ${MY_AGENT} N: ${MY_NUM} Q: ${MY_QUE}
exten => _X.,5,NoOp,MixMonitor(Q-${MY_QUE}-${UNIQUEID}.wav|b|)
exten => _X.,6,DeadAGI(queueDial.agi|${MY_NUM}|SIP/pri0/${MY_NUM}|q-${MY_QUE}|Agent/${MY_AGENT})
exten => _X.,7,Congestion

When Agents make calls using the right outbound route ${MY_AGENT} is always empty so in queue_log I can't identify who makes the call, I can only see Agent/ , and in real time monitor the same.

Anyone can help me?

My Setup:
Queuemetrics 1.4.2
on
Trixbox 2.2.4 (Asterisk 1.2.22)

  Thanks

   ---Fabio