Messages

1

Running QueueMetrics / Dynamic members in Realtime Page

« on: June 06, 2012, 20:19:12 »

Since upgrading to QM 12.5, the Realtime Page for a given queue shows all agents that are configured for that queue even though the page is set to only show the Active members.  What is the solution to this problem?

2

Outbound and QueueMetrics / Call reports by direction

« on: April 02, 2012, 16:08:48 »

Since the verb CALLOUTBOUND is supported by QM, is there a way to have a queue defined as both inbound & outbound and report all call activities (inbound &outbound) for that queue in one report.  This would eliminate the need to create special outbound queues in QM.

Please, advise.

3

MySQL storage and Qloaderd/Uniloader / Re: Default queue alias and visibility key and "show on front page"

« on: February 19, 2011, 03:31:02 »

I use the Mysql Storage Information then select Autoconfigure hidden queues from all partitions.

4

MySQL storage and Qloaderd/Uniloader / Re: Default queue alias and visibility key and "show on front page"

« on: February 16, 2011, 19:34:04 »

When I use the "Autoconfigure hidden queues from all partitions", the queue alias is populated with the queue names with "unwanted" characters like this:
� LAQ-0000-FD

5

MySQL storage and Qloaderd/Uniloader / Default queue alias and visibility key and "show on front page"

« on: February 16, 2011, 02:33:03 »

Is there a way to have a default setting for the following: Visibility key and "Show on Front Page" and not have the queue alias have the unwanted characters (?+...) in the names when imported from a mysql database?