QM 1.5.1
We are running QM in a call center that has a number of different customers. We are using security keys to isolate customers from each other, and that is working great, with one exception.
Even if we set a security key at the agent level, if you press the "Show any agent" button on the realtime it will show all agents, irrespective of their security key. This means customers are able to see all agents logged into the system instead of just the agents associated with that particular customer.
On another note, we tried setting the "realtime.members_only.buttonEnabled" value to false, but it does not appear to make a difference, even across a QM service restart (and user logoff/logon). If this button worked it would mask the problem, but because the admins use the "Show any agent" feature we'd prefer not to have to use this setting if possible - we'd rather use security keys to show appropriate agents.
Regards, Andrew.
