Author Topic: Queuemetrics Context Problems  (Read 3402 times)

earenas

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
    • View Profile
    • Email
Queuemetrics Context Problems
« on: October 04, 2011, 12:38:41 »
Hi, I have configure queuemetrics in a FreePBX/Asterisk, it's working fine, but I would like to use the context in the way the agents can loged in/out, and pause dialing direct from the phone. I think I have missing something, because when I use the web agent page its working fine, but if I try to dial direct from the phone this is the result:
Code: [Select]
  -- Executing [10@from-internal:1] ResetCDR("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:2] NoCDR("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:3] Progress("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:4] Wait("SIP/223-0000000d", "1") in new stack
    -- Executing [10@from-internal:5] Progress("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:6] Playback("SIP/223-0000000d", "silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer") in new stack
    -- <SIP/223-0000000d> Playing 'silence/1.gsm' (language 'en')
    -- <SIP/223-0000000d> Playing 'cannot-complete-as-dialed.gsm' (language 'en')
    -- <SIP/223-0000000d> Playing 'check-number-dial-again.gsm' (language 'en')

Thanks for your help.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Queuemetrics Context Problems
« Reply #1 on: October 06, 2011, 12:34:29 »
You should follow the PBX's instructions on hot to do that, usually it's like 200* to join queue 200 and 200** to leave it.

earenas

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
    • View Profile
    • Email
Re: Queuemetrics Context Problems
« Reply #2 on: October 06, 2011, 14:37:56 »
Im not sure, Im newbie.

I would like to dial a xx to login/logout/pause/unpause direct from the phone. I have try to modify the dialplan, but I cannot figure what in doing bad.

Maybe I need to create a fake extensions or define a special feature codes.

Thanks for your help.
Regards.

earenas

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
    • View Profile
    • Email
Re: Queuemetrics Context Problems
« Reply #3 on: October 11, 2011, 11:22:21 »
Hi, Someone could help about how to call a queuemetrics function direct from dial a xxx code from the phone instead use the web agent?

Thxs.
 

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Queuemetrics Context Problems
« Reply #4 on: October 25, 2011, 11:57:49 »
Im not sure, Im newbie.

I would like to dial a xx to login/logout/pause/unpause direct from the phone. I have try to modify the dialplan, but I cannot figure what in doing bad.

If you are unsure about how the dialplan works, try and find a consultant that will help you with Asterisk configuration. This is not easy to learn. On the other side, I'm sure quite a number of knowledgeable people read this board.