1456
Running QueueMetrics / Re: Pausing Agents
« on: April 06, 2010, 14:51:03 »
No QM does not support pausing per queue. But you can logoff off one queue and logon to another one.....
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1457
Running QueueMetrics / Re: Agent Activities
« on: April 06, 2010, 14:50:23 »
Yes that's feasible.
1458
Running QueueMetrics / Re: Split Audio Files
« on: April 06, 2010, 14:49:56 »
The LocalFilesByDay already allows the arbitrary naming based on the queue name.....
1459
QueueMetrics installation / Re: Agents can not login in version 1.6.0
« on: April 06, 2010, 14:49:00 »
No it's not. Is the problem only with AGENT users or with all users?
1460
QueueMetrics installation / Re: Admin Logon
« on: April 06, 2010, 14:48:27 »
You cannot not queue to "9001.${subqueue}" because only 9001 works.
Why wouldn't you just use the DID field?
Why wouldn't you just use the DID field?
1461
Lost licences / Re: Need license
« on: April 02, 2010, 17:20:17 »
You should have received them by now!
1462
MySQL storage and Qloaderd/Uniloader / Re: Upgraded Trixbox and Lost Qloaderd?
« on: April 02, 2010, 17:19:52 »
You see data in historical reports and not realtime? (the "live" page does not count).
Everything on the same box?
Everything on the same box?
1463
Outbound and QueueMetrics / Re: Using Outbound Routes
« on: April 02, 2010, 17:18:28 »
The only problem I see if this causes problems with multiple macros.
The idea is good, try it!
The idea is good, try it!
1464
Outbound and QueueMetrics / Re: Outgoing Calls not disconnecting
« on: April 02, 2010, 17:17:26 »
Thanks!
1465
General Asterisk configuration / Re: Dynamic Agents, Hotdesking
« on: April 02, 2010, 17:17:03 »
No it should not be.
Didi you follow a specific tutorial for the setup?
Didi you follow a specific tutorial for the setup?
1466
QueueMetrics installation / Re: Admin Logon
« on: April 02, 2010, 17:16:18 »
No because a queue is a basic security unit.
You should run at least one queue per client.
You should run at least one queue per client.
1467
QueueMetrics news / User manual released
« on: April 02, 2010, 17:15:12 »
We finally released a user manual that details all the objects available for the report editor. You can download it from http://queuemetrics.com/download/QM_UserManual_1602.pdf
If you want to have a peek at the new stuff, see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html
If you want to have a peek at the new stuff, see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html
1468
Outbound and QueueMetrics / Re: Outgoing Calls not disconnecting
« on: April 01, 2010, 09:46:40 »
You should post an Asterisk CLI trace of a call that is not logged correctly, and also which lines are added to the queue_log file.
1469
QueueMetrics installation / Re: Admin Logon
« on: April 01, 2010, 09:44:50 »
That sounds like a VISITOR profile to me
Please check:
http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s13.html
Anyway you need to understand Users and user Classes - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s02.html#_understanding_basic_security_mechanisms
Please check:
http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s13.html
Anyway you need to understand Users and user Classes - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s02.html#_understanding_basic_security_mechanisms
1470
MySQL storage and Qloaderd/Uniloader / Re: Upgraded Trixbox and Lost Qloaderd?
« on: April 01, 2010, 09:42:43 »
Yes - consider that it will not rotate any of the _log files. You may add more rules manually if you need to.