Messages

2551

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: May 08, 2008, 13:21:46 »

Looks like the correct procedure. Of course it it does not work, something is missing. You should try the following:

1.  Open the Asterisk CLI with high verbosity, eg asterisk -rvvvvvvv
2. Try and run the logoin form QM
3. Post here what happened on the CLI

2552

QueueMetrics installation / Re: Error occurred in the Transaction handler

« on: May 08, 2008, 13:19:32 »

This means that QM was not able to determine that the licence pasted had the format of a valid licence. Very likely, either you left some spaces in, or you forgot a piece of the licence key.

2553

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: May 07, 2008, 10:13:03 »

Yes you're surely missing the implementing logic.

2554

Outbound and QueueMetrics / Re: Queuemetrics not recognising Caller (A Party) hangup on outbound call.

« on: May 05, 2008, 22:56:42 »

I mean, the h extension in the dialplan.

2555

General Asterisk configuration / Re: contrib.: Asterisk 1.4+ AEL queumetrics-extensions.ael

« on: May 04, 2008, 12:20:27 »

Yes we'll do.
Thanks for contribuiting it!

2556

Translations / Re: Looking for translators

« on: May 03, 2008, 11:02:30 »

Is there a dutch translation yet?

Let me know, and I'll create one for QM 

Wessel de Roode

Not yet- we'd love you to
Have you seen the Translator manual so far?

2557

Outbound and QueueMetrics / Re: Queuemetrics not recognising Caller (A Party) hangup on outbound call.

« on: May 03, 2008, 11:01:04 »

Have you tried including an h target in your dialplan?

2558

Running QueueMetrics / Re: Queue(s) field and Srv field empty ..

« on: May 03, 2008, 10:58:44 »

This is correct - the Queue field gets populated only if you use AddMember logins, and the Srv field gets popuplated only if you are running a cluster, so calls might be on server A versus server B versus server C....
So I'd say everything is working now

2559

Problems / Posting screenshots on this forum

« on: May 01, 2008, 09:48:16 »

If you have a screenshot you want to be shown, you can post it to some image hosting site, like http://imageshack.us/ and link it from here.
They will provide you a sample code to copy-and-paste here. No account needed, so it should be trivial to do.

For example, to get this result....



If you click on the image above, there is a line that says "Forum". Copy that and paste it here so you get a thumbnail image that will open full-size like the one above.

2560

Running QueueMetrics / Re: Asterisk logs trunkate when size 2147483647 is reached

« on: May 01, 2008, 09:42:48 »

How big is your call-center? anyway you should be using qloaderd and mysql in such a scenario.

2561

Running QueueMetrics / Re: Agents don't appear

« on: May 01, 2008, 09:41:32 »

Yes there are no agents defined, so you see none   

2562

Outbound and QueueMetrics / Re: Queuemetrics not recognising Caller (A Party) hangup on outbound call.

« on: May 01, 2008, 09:39:43 »

This is strange - can you post a piece of your CLI output where the hangup occurs?
I say this is strange because 1.2's never had problems.

2563

Running QueueMetrics / Re: Initialize stats

« on: April 29, 2008, 11:21:36 »

Well basically you do not need to "initialize" stats, as you always run a report for a specified period of time.

If you really do and are running SQL storage, here is how:
1. stop qloaderd
2. truncate queue_log table
3. rotate queue_log file in Asterisk
4. restart qloaderd

2564

Running QueueMetrics / Re: Agents don't appear

« on: April 28, 2008, 09:26:42 »

You can post it on some image hostng site, like http://imageshack.us/ and link it from here (they will provide you a sample code to copy-and-paste here.

2565

General Asterisk configuration / Re: autologoffunavail

« on: April 26, 2008, 07:03:48 »

Cool! You could start by "show agents" and then logoff each one of them.