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Author Topic: Calls on 'Unanswered Yet' in the Report  (Read 3109 times)

Richarddb

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Calls on 'Unanswered Yet' in the Report
« on: May 07, 2010, 08:58:59 »
Hi,

When i run a report from 3 months ago till now, a lot of calls on the Unanswered Details page have the status 'Unanswered yet'. Some calls are from 3 months ago, so it's impossible that the call was closed after running the report. Why is it shown like this and how can we solve this?



Thanks
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  • Loway
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Re: Calls on 'Unanswered Yet' in the Report
« Reply #1 on: May 07, 2010, 10:28:46 »
It *was* unanswered when the time period finished.   ;D
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Richarddb

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Re: Calls on 'Unanswered Yet' in the Report
« Reply #2 on: May 07, 2010, 11:08:54 »
But what is the meaning of this Status 'Unanswered yet? Does it mean that the caller directly terminated the call? Because in every record with Unanswered yet it gives 0:00 waittime.
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  • Loway
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Re: Calls on 'Unanswered Yet' in the Report
« Reply #3 on: May 08, 2010, 19:39:59 »
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