1411
Running QueueMetrics / Re: How can i disconnect calls in queue ?
« on: April 28, 2010, 10:45:05 »
You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls
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1412
Running QueueMetrics / Re: QM cann't insert new calls to database
« on: April 28, 2010, 10:44:15 »
You need to restart qloaderd. Likely your queue_log file was rotated.
1413
Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...
« on: April 28, 2010, 10:42:48 »
Basically the problem here is that the system dies without writing anything.
In case this happens, tell your agents to log off and on again.
In case this happens, tell your agents to log off and on again.
1414
Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...
« on: April 27, 2010, 16:21:07 »Still No good from my side and I even upgraded to the latest version...
Also, its not a "queuemetrics restart" that breaks it. It is a "restart now" from the CLI (simulate a crash)
This is interesting - what do you get on the queue_log? can you simulate a case for us?
1415
Running QueueMetrics / Re: "Ongoing" calls at the end of a report
« on: April 27, 2010, 16:18:48 »
Nothing yet. If you'd like to be notified by email when we have something, please send a line to support at loway.ch citing bug #1057.
1416
Running QueueMetrics / Re: How can i disconnect calls in queue ?
« on: April 27, 2010, 16:17:10 »
Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?
1417
General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen
« on: April 26, 2010, 11:18:45 »
Have you tried logging off and on agents manually?
1418
QueueMetrics installation / Re: WHat happened to Pie Charts
« on: April 26, 2010, 11:16:44 »
I just run a report and... it's there.
You need to have at least two elements for the graph to be displayed.
You need to have at least two elements for the graph to be displayed.
1419
QueueMetrics news / New FAQ entries available
« on: April 23, 2010, 11:41:56 »
Hello there,
we have added a number of new FAQ entries - you'll find them all at http://queuemetrics.com/faq.jsp
* Detecting realtime timing issues
How to check if your asterisk server has a clock that is aligned with the QM clock
when you do not see realtime reports.
* Error: Out of memory error - Tuning Java Memory
Added a real-life example of a production server for a 100+ seat call-center
where QM is used for monitoring (but no agent's pages).
* Mixed-up pages after an upgrade
If QM does not work after an upgrade, this explains how to clean the caches.
* Removing Tomcat logging
Turning off Tomcat logging.
* Updating QueueMetrics and keeping the key and configuration
How to avoid losing the current configuration.
* Why do I get wrong agent names displayed?
Avoid using agent names in Asterisk!
* Repairing a MySQL database
How to check/repair a MySQL database, e.g. after a system crash.
* Using UTF-8 encoding
How to use full UTF-8 encoding.
* Updating the Java SDK
How to update the Java SDK
we have added a number of new FAQ entries - you'll find them all at http://queuemetrics.com/faq.jsp
* Detecting realtime timing issues
How to check if your asterisk server has a clock that is aligned with the QM clock
when you do not see realtime reports.
* Error: Out of memory error - Tuning Java Memory
Added a real-life example of a production server for a 100+ seat call-center
where QM is used for monitoring (but no agent's pages).
* Mixed-up pages after an upgrade
If QM does not work after an upgrade, this explains how to clean the caches.
* Removing Tomcat logging
Turning off Tomcat logging.
* Updating QueueMetrics and keeping the key and configuration
How to avoid losing the current configuration.
* Why do I get wrong agent names displayed?
Avoid using agent names in Asterisk!
* Repairing a MySQL database
How to check/repair a MySQL database, e.g. after a system crash.
* Using UTF-8 encoding
How to use full UTF-8 encoding.
* Updating the Java SDK
How to update the Java SDK
1421
General Asterisk configuration / Re: Dynamic Agents, Hotdesking
« on: April 21, 2010, 17:06:55 »
Ok you let me know how it goes.
1422
QueueMetrics installation / Re: Agent wants to change her password
« on: April 21, 2010, 17:06:19 »
When she logs is, she should click on the "info" icon on the top-right of the page.
1423
QueueMetrics installation / Re: emergency problems updating from 1.5 to 1.6.0.1
« on: April 21, 2010, 17:03:45 »
I understand the issue is fixed, and it was caused by a locked table.
1424
Running QueueMetrics / Re: Live Call Monitor Problem.
« on: April 21, 2010, 12:15:33 »
I am not sure Asterisk supports this. Recent versions should support "whispers".
1425
MySQL storage and Qloaderd/Uniloader / Re: Upgraded Trixbox and Lost Qloaderd?
« on: April 19, 2010, 09:53:20 »
Yes. If you have a smaller CC, you can even avoid rotating it at all, or yearly.... or use Qloaderd, so you are abstracted from the physical file....