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Author Topic: How to get a report of a pause code only?  (Read 3463 times)

torontob

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How to get a report of a pause code only?
« on: January 13, 2011, 23:49:17 »
Hi,

Is there any way to get just report of a custom PAUSE code that I created? I want to see how many of the agents used LUNCH BREAK pause code this this month and for how long.

Please detail a bit.

Thanks
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  • Loway
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Re: How to get a report of a pause code only?
« Reply #1 on: January 14, 2011, 09:59:41 »
Custom reports -> Call criteria -> Outcome: LUNCH

Choose the period and queues and RUN.
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torontob

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Re: How to get a report of a pause code only?
« Reply #2 on: January 14, 2011, 16:41:42 »
Outcome includes outcome like Answered, Sale, Transfer to IVR, etc,,,,,and not the PAUSE codes.

Are you sure?

Thanks
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  • Loway
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Re: How to get a report of a pause code only?
« Reply #3 on: January 18, 2011, 15:58:39 »
Yes sorry you are right. There is no way to search for a pause code now.
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torontob

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Re: How to get a report of a pause code only?
« Reply #4 on: January 18, 2011, 16:32:20 »
Actually, "Ag. Dt." tab when doing a custom report is the search for all session types and the pause codes. It includes all the data in PAUSE codes.

-Bruce
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  • Loway
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Re: How to get a report of a pause code only?
« Reply #5 on: January 19, 2011, 09:09:42 »
 ;D
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