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1

Running QueueMetrics / default.crmapp only getting populated for inbound calls

« on: September 22, 2014, 18:00:57 »

Hi

I have the following setting in configuration.properties:

default.crmapp=http://recordings/callmon/?searchBox=

This properly creates the link when a call is in an inbound queue:

Code: [Select]

<td class="stData" style="width: 18;"><a href="http://recordings/callmon/?searchBox=1411300755.67" target="_blank"><img src="../img/icons_silk/link_go.png" class="silk" title="Open"></a> </td>

However, when the call is in an outbound queue the href is simply "-":

Code: [Select]

<td class="stData" style="width: 18;"><a href="-" target="_blank"><img src="../img/icons_silk/link_go.png" class="silk" title="Open"></a> </td>

Anyone any idea why? The call Unique ID is available in both inbound and outbound, and when I instead open the pop-up using the magnifying glass icon the link to the recording is in there.

This did work in previous (1.6.10) version of QM for both inbound and outbound.

Thanks

2

Scripting QueueMetrics / RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2

« on: September 02, 2014, 16:20:57 »

Hi,

I am in the process of upgrading from 1.6.1.0 to 14.06.2 and everything is fine, except that the RealtimeDO.RTRiassunto XML/RPC call no longer returns the number of agents or ready agents when calling either a single or multiple queues.

Using the XML-RPC Browser, I can run the same call, once against the 1.6.1.0 and once against the 14.06.2 and the N.Agents and Ready Agents do not display in 14.06.2

QM 14.06.2
=========

QM 1.6.1.0
=========

Thanks

-Barry Flanagan

3

Running QueueMetrics / What is the new SubqueueMode?

« on: August 25, 2010, 18:42:23 »

Hi,

In the release notes, it states:

#857 - New SubqueueMode that propagates all subqueue events to the parent queue

Where can I get information on what this is?

Thanks

-Barry

4

Running QueueMetrics / Load balancing queuemetrics?

« on: August 24, 2010, 15:50:27 »

Hi,

Is it possible to load balance QM, using two tomcat servers?

I have a pair of servers set up with database replication and QM/Tomcat installed on both. I set both servers in DNS for round-robin load balancing, but it appears that the session breaks down when a user hits the other server.

Any way around this?

Thanks.

-Barry

5

Improving QueueMetrics / Slight bug? q_frontpage and reports

« on: March 03, 2010, 14:25:46 »

Hi,

Using QM 1.5.5

If you set a particular queue to not show on the frontpage, when running reports, the reports do not show the queue Alias, but rather the queue composition.

We use a log of subqueues, so the queues are 511.14373599, 511.1800929007 etc based on the DDI used to call the queue. We dont really want to show these on the QM home page, so set "show on front page" to No. However, this results in the 511.XXXXXXX being shown in reports as the queue name, rather than our descriptive name ,which describes the campaign that the DDI relates to.

This makes reporting far less informative / or clutters up the front page.

-Barry

6

Running QueueMetrics / Question on Subqueues and agent membership

« on: February 11, 2010, 14:18:47 »

Hi,

Just started using subqueues today, and I think it will greatly simplify my life.

I am currently using subqueues on one of my asterisk queues - 511. I have about 20 subqueues corresponding to each inbound number which goes into this queue - i.e.

511.18000101010
511.18901010101
511.14948383
....etc.

In Queuemetrics I also have a composite queue for viewing these queues set up as 511.*

I found that if I made the agents members of the 511.* queue, they did not show up as being logged in, so I place all the agents into a special queue called 511.1

In the realtime wallboard, QM correctly shows the agents as being logged in, however, the subqueues all show zero agents as being logged in, and does nopt show their pause status, etc.

How can I make it so that QM knows that this group of agents are members of all the subqueues without manually putting each agent into each subqueue? We use realtime agents, and have an interface for dynamically moving agents in and out of queues as load dictates. I do not want to have to add each agent to each subqueue just to see them as being a member of all the subqueues.

Thanks.

-Barry

7

General Asterisk configuration / Subqueues - Setting URL on a Queue() in FreePBX - Patch

« on: February 10, 2010, 15:00:46 »

Hi,

Just to let you know, I have created a patch against FreePBX 2.6 which allows the setting of the URL parameter to queues form within FreePBX. I have submitted this to the FreePBX trac as a patch today (Ticket #4035 http://www.freepbx.org/trac/ticket/4035). No idea whether they will include it, but if anyone else here would like to see it then perhaps drop them a note to that effect.

With this patch you can use QM subqueues seemlessly with FreePBX. I set the optionalurl to ${FROM_DID} which creates subqueues for each incoming number pointwed at the queue.

-Barry

8

MySQL storage and Qloaderd/Uniloader / Recommended MySQL connector version?

« on: November 13, 2009, 14:01:33 »

Hi,

In the manuals it states what "It is important that you use the file named mysql-connector-java-3.0.10-stable-bin.jar"

However, in the FAQ for installing on Debian type systems is says to get version 5.0.5

What is the recommended version?

Thanks.

-Barry

9

QueueMetrics installation / Upgrade from 1.5.3 to 1.5.5 - can not monitor calls

« on: November 12, 2009, 15:05:45 »

Just upgraded from 1.5.3 to 1.5.5 and in the realtime page I can no
longer listen in to ongoing calls.

The only icon that appears is the "wand" but it does nothing. Looking at
the page source it looks like the monitor icons should show up, but it
does not.

The Ajax page seems to work ok.

-Barry

10

Running QueueMetrics / Too much logging to arch_syslog

« on: November 12, 2009, 10:27:52 »

Hi,

Is there any way to disable logging to arch_syslog, even for specific classes of user? We have a good few wallboards running which do API calls as a robot user, and this is generating a HUGE amount of entries (like 25 per second!)

Total waste of resources for my purposes.

Thanks

-Barry

11

General Asterisk configuration / SOLVED: Problem with live call monitor QM 1.5.1 and Asterisk 1.6

« on: April 24, 2009, 11:57:42 »

Hi,

Running Asterisk 1.6.0-svn, the live call monitoring does not work. Same setup works fine with 1.2X and 1.4X

Running debug on asterisk, all I see is:

[Apr 24 10:50:38] DEBUG[5303] manager.c: Manager received command 'Login'
[Apr 24 10:50:38] VERBOSE[5303] logger.c: == Manager 'queuemetrics' logged on from 192.168.9.42
[Apr 24 10:50:38] DEBUG[5303] manager.c: Manager received command 'Originate'
[Apr 24 10:50:41] VERBOSE[5303] logger.c: == Manager 'queuemetrics' logged off from 192.168.9.42

...There is no evidence of Asterisk seeing the request for extension 11 or 14 @queumetrics context, and there are no errors showing on the QM side.

Any ideas? 1.5.1 is supposed to support AMI 1.1

Thanks

-Barry

12

Running QueueMetrics / Using Oreka for call recordings

« on: March 24, 2009, 14:53:02 »

Hi,

I have installed the latest (SVN) GPL versions of oreka - orkaudio, orktrack and orkweb, and am using QM 1.5.1

oreka is working OK (nice to have recording offloaded from Asterisk!), but in the QM manual, it says I need to have the tables orktag, orksegment, orktape, orkservice, orktagtype. However, the tables orktag and orktagtype do not exist.

The manual states that the GPL version can be used, but I am wondering if this maybe is not the case...

Anyone know how to get the GPL version of oreka working with QM?

Thanks

-Barry Flanagan

13

Scripting QueueMetrics / Question on RealtimeDO.RTRiassunto

« on: January 13, 2009, 18:20:22 »

hi,

If I do a query on multiple queues using, for example:

$params_rt = array(
new XML_RPC_Value(411|412|415|418),
new XML_RPC_Value("wallboard"),
new XML_RPC_Value("XXXXXXXX"),
new XML_RPC_Value(""),
new XML_RPC_Value(""),
$req_blocks_rt
);

It returns an array which only lists the agents/calls for "all selected" queues, like the output below. However, I want to be able to access the details of each individual queue separately - how can I do this?

[RealtimeDO.RTRiassunto] => Array
(

=> Array

(

=>

=>

14

Outbound and QueueMetrics / Agents on Outbound call still show as available in other queues

« on: November 27, 2008, 17:22:39 »

Hi,

Using dynamic agents on Asterisk 1.2.26 with QM 1.4.7

If an agent is a member of several inbound queues, as well as Outbound using queueDial.agi, when they make an outbound call they still show up both in Asterisk and QM as being available.

How can I get Asterisk to know that the agent is on a call?

Thanks.

-Barry Flanagan

15

Scripting QueueMetrics / Wallboard Example script

« on: December 10, 2007, 11:25:20 »

Hi,

Here is a small script to grab the calls waiting and Agent information for a given queue from the QueueMetrics XML-RPC service and create a simple display for use on a wallboard.

Display colours will change from Green to Yellow to Red depending on Calls waiting, Ready Agents. Will also sound an alarm.

This has proved useful in a large callcentre where the standard QM RT monitoring screen is too detailed and hard to see from a distance.

Screenshots:
http://www.flantel.com/qm/qmon1.jpg
http://www.flantel.com/qm/qmon2.jpg

Get the code here:
http://www.flantel.com/qm/qmon.php.txt

Feel free to use it, improve it, just share your changes!

-Barry Flanagan

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