Agent Appear in Realtime View even logout.

[nixzoom]

Hi,

I am using Queuemetrics 12.5 in a production machine as trial. We are planning to buy. The product is wonderful. We found an issue, some agents still appearing in Realtime view even after they logout. They are not getting any call from the system, but can see available in Real time. How to over come this ??

Thanks in Advance.
Nix Zoom.

[QueueMetrics]

Most likely it may be caused by having distinct channel names from the ones you are using for the agent logons. E.g having friendly names set, as in http://queuemetrics.com/faq.jsp#faq-085-friendly_names - could this be possible?

[nixzoom]

Hi

Most likely this could be the issue. Let me try this.

Regards