Author Topic: Agent Appear in Realtime View even logout.  (Read 3040 times)

nixzoom

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
    • View Profile
Agent Appear in Realtime View even logout.
« on: June 20, 2012, 10:52:33 »
Hi,

I am using Queuemetrics 12.5 in a production machine as trial. We are planning to buy. The product is wonderful. We found an issue, some agents still appearing in Realtime view even after they logout. They are not getting any call from the system, but can see available in Real time. How to over come this ??

Thanks in Advance.
Nix Zoom.

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Agent Appear in Realtime View even logout.
« Reply #1 on: June 20, 2012, 17:21:33 »
Most likely it may be caused by having distinct channel names from the ones you are using for the agent logons. E.g having friendly names set, as in http://queuemetrics.com/faq.jsp#faq-085-friendly_names - could this be possible?

nixzoom

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
    • View Profile
Re: Agent Appear in Realtime View even logout.
« Reply #2 on: June 23, 2012, 07:34:22 »
Hi

Most likely this could be the issue. Let me try this.

Regards